Subject: Re: Order Number 600711266
From: Naib Khan <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Nesty John Pascua <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 26 Jul 2020 14:20:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hyacinth,

Item collected.

@Nesty John Pascua <[email-masked]> please confirmed if handed over to
return.

@Returns.fc <[email-masked]>, please do the needful because we
have to send this to the brand...the customer needs the item on Wednesday.

Regards.
Naib

On Sun, 26 Jul 2020 at 13:44, Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> As advised by the brand:
>
> @Mostafa saad <[email-masked]> / @Naib Khan <[email-masked]>
> Please ensure to collect today.
>
> @Returns.fc <[email-masked]> / @Denmark Once the item is
> received, kindly send it to the vendor immediately.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 26 Jul 2020 at 12:32, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> The customer called again to follow up and is furious about the delay in
>> collection.
>>
>> Please ensure the collection is done TODAY.
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 20 Jul 2020 at 17:42, Alina D'Souza <[email-masked]> wrote:
>>
>>> @Mostafa saad <[email-masked]> please schedule collection
>>> again.
>>>
>>> Customer complained abt the driver
>>>
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jul 20, 2020 at 5:23 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> The customer called again to follow up.
>>>>
>>>> Kindly assist to collect the item Tomorrow -  CRA_AR_RE13384.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, 14 Jul 2020 at 13:54, Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Alina,
>>>>>
>>>>> Kindly assist with the below.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>> On Tue, Jul 14, 2020 at 12:47 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Anas
>>>>>>
>>>>>>
>>>>>> The said again to the customer she need the replacement fro the CRA
>>>>>> and after than she will give the driver the order
>>>>>>
>>>>>>
>>>>>> Please advise
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 14, 2020 at 12:06 PM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Anas
>>>>>>>
>>>>>>>
>>>>>>> The customer gives the driver 2 locations and once he reaches shea
>>>>>>> said com to the another location
>>>>>>>
>>>>>>> Please call the driver and confirm with him
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jul 14, 2020 at 11:55 AM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mostafa,
>>>>>>>>
>>>>>>>> Kindly arrange another visit to the subject order to collect the
>>>>>>>> item.
>>>>>>>> The customer requested to send another person who was speaking to
>>>>>>>> her because he is unable to reach out her location.
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>