Subject: Re: Delayed Order - 100151980_2 //awb: 832014003481
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Ahmed Irfan <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Sun, 26 Jul 2020 13:24:23 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please assist as the CM keeps calling to follow up, no dispatch done yet.
( 200316334  )

Regards
Taqwa

On Fri, Jul 24, 2020 at 5:57 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Hussain,
>
> The old is not dispatch until today, the customer wants the product
> urgently
>
> Please advise if i should cancel the new order
>
> On Fri, Jul 24, 2020 at 3:53 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Yaseen,
>>
>> Please always get the confirmation first of cancellation for the old
>> order than only dispatch the new ones.
>> Else we might dispatch both the orders.
>>
>> Also we don't have stocks in Dubai for new order, It will go from KSA
>> only.
>> The new order item is not there in the old order ?
>>
>> @Zubair Wahid <[email-masked]> Please the subject order should be
>> dispatched tomorrow itself.
>>
>>
>>
>>
>>
>> On Fri, Jul 24, 2020 at 2:39 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Ahmed and Zubair
>>>
>>> Please note that the customer's wife about to give birth within 10 days,
>>> the customer asked to place a new order
>>>
>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>>> cancel the old order
>>>
>>> New order 200320245
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> Please make sure
>>> that the order fulfilled from UAE warehouse
>>>
>>> On Thu, Jul 23, 2020 at 12:02 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we know the status of the subject order, please?
>>>>
>>>> It was placed in May and up until now, the order has not been delivered
>>>> yet.
>>>>
>>>> The customer is following up almost every day and very upset about the
>>>> extreme delay.
>>>>
>>>> There is already an existing ticket as well.  Incident #1187781
>>>>
>>>> Please update. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>