Subject: Re: Order Number 600711266
From: Hyacinth Joyce <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sun, 26 Jul 2020 12:32:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

The customer called again to follow up and is furious about the delay in
collection.

Please ensure the collection is done TODAY.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 20 Jul 2020 at 17:42, Alina D'Souza <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> please schedule collection again.
>
> Customer complained abt the driver
>
>
>
> Regards,
> Alina
>
> On Mon, Jul 20, 2020 at 5:23 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The customer called again to follow up.
>>
>> Kindly assist to collect the item Tomorrow -  CRA_AR_RE13384.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Tue, 14 Jul 2020 at 13:54, Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> Kindly assist with the below.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Tue, Jul 14, 2020 at 12:47 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Anas
>>>>
>>>>
>>>> The said again to the customer she need the replacement fro the CRA and
>>>> after than she will give the driver the order
>>>>
>>>>
>>>> Please advise
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Tue, Jul 14, 2020 at 12:06 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Anas
>>>>>
>>>>>
>>>>> The customer gives the driver 2 locations and once he reaches shea
>>>>> said com to the another location
>>>>>
>>>>> Please call the driver and confirm with him
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 14, 2020 at 11:55 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> Kindly arrange another visit to the subject order to collect the item.
>>>>>> The customer requested to send another person who was speaking to her
>>>>>> because he is unable to reach out her location.
>>>>>>
>>>>>> Best regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>