Subject: Re: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Elena Skryabina <[email-masked]>, Ashley Fernandes <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>
Date: Sun, 26 Jul 2020 12:08:05 +0400
List-Id: <ccteam.mumzworld.com>

Arrange to refund the customer and upload a CN from the vendor to the NS.

Thanks

On Sun, 26 Jul 2020 at 11:34, Denmark A <[email-masked]> wrote:

> Dear Abdelmohsen,
>
> Please advise.
>
> Regards,
> Den mark
>
> On Wed, Jul 22, 2020 at 2:45 PM Maricris <[email-masked]> wrote:
>
>> Hi Arnaud,
>>
>>
>>
>> We cannot do the reparation as I checked it is out of stock since last
>> month.
>>
>>
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Wednesday, July 22, 2020 2:37 PM
>> *To:* 'Denmark A' <[email-masked]>; 'Maricris' <
>> [email-masked]>; 'Elena Skryabina' <[email-masked]>
>> *Cc:* 'Ashley Fernandes' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Samran
>> Iftikhar' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>> 'Michael Rolle' <[email-masked]>; 'Abdelmohsen basha' <
>> [email-masked]>; 'Arjun' <[email-masked]>; 'Nikil' <
>> [email-masked]>
>> *Subject:* RE: Order #600926608 // Sku :AL-800010943 // Name :Feber -
>> Trike Evo Bicycle - Blue // Faulty Piece
>>
>>
>>
>> Maricris,
>>
>>
>>
>> Please proceed for reparation
>>
>>
>>
>> Thanks
>>
>>
>>
>> *Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING to
>> A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID
>> [email-masked] <[email-masked]> , pls update your contact details*
>>
>>
>>
>> *Best Regards,*
>>
>>
>>
>> *Arnaud LAIGNEL*
>>
>> *Key Account Manager*
>>
>> * A LIUSIE General Trading *|   PO BOX 7297  |   Plot #IMPZ C.22 Dubai
>> Production City, opp Sign Work  |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4
>> 2476799  |  Mob: +971 55 971 6116  |
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 22, 2020 2:03 PM
>> *To:* Maricris <[email-masked]>; Elena Skryabina <
>> [email-masked]>
>> *Cc:* Ashley Fernandes <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Michael Rolle <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; Arjun <[email-masked]>; [email-masked];
>> Nikil <[email-masked]>
>> *Subject:* Re: Order #600926608 // Sku :AL-800010943 // Name :Feber -
>> Trike Evo Bicycle - Blue // Faulty Piece
>>
>>
>>
>> Dear Maricris,
>>
>>
>>
>> Could you please consider this as a repair item since the customer
>> purchased this last 16th of July 2020?
>>
>>
>>
>> @Elena Skryabina <[email-masked]> Please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 22, 2020 at 1:46 PM Maricris <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> As I checked in our system, the last purchase received was on 06-April
>> and delivered on 08-April. We cannot consider this item as manufacture
>> default 3 months after the purchase, our policy is we are replacing items
>> with a new one during 8 days after the date of purchase for manufacture
>> default or missing part.
>>
>>
>>
>> Sorry, in this case we cannot do anything.
>>
>>
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Wednesday, July 22, 2020 11:06 AM
>> *To:* Ivy <[email-masked]>; Abel <[email-masked]>; Maricris <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Michael Rolle <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike
>> Evo Bicycle - Blue // Faulty Piece
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Faulty piece
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>