Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 26 Jul 2020 10:32:05 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Please find the below AWB, Kindly dispatch asap.

3239988781: BarqExpress

@Zubair Wahid <[email-masked]> @Hyacinth Joyce
<[email-masked]> Missing
item CRA *CRAKTM9176*

On Sun, Jul 26, 2020 at 10:04 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> @Zubair Wahid <[email-masked]> thank you for the update.
>
> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist, in
> order for us to dispatch the available items today.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> GT-CH79584-00
>> The above SKU is not available in our inventory, we have quantity for
>> rest. Can you share the new AWB for this order so we can dispatch it again.
>>
>> Thanks
>> Zubair
>>
>>
>> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> Kindly update asap.
>>>
>>> This request is urgent as the customer is about to give birth.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Zubair,
>>>>
>>>> The highlighted items below are missing.
>>>> Can you please advise which items are available with you ?
>>>> The ones which are already available with you, no need for new order
>>>> because since it was missing we will create another AWB, pack it and ship
>>>> it.
>>>> The item which you are not able to find, we will create a CRA for it
>>>> and then Joyce can create a new order for that particular item.
>>>>
>>>> ITEM
>>>> LOCATION
>>>> QUANTITY
>>>> Comment Zubair Comment
>>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>>> TT423210 Tamer WH - RIY 1 1
>>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>>
>>>>
>>>>
>>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain
>>>>> I think there is a confusion, we have 2 of the 3 items missing in KSA
>>>>> warehouse and the remaining item is in DXB. Please explain the process for
>>>>> reorder to Joyce inorder for her to proceed recording of the missing items.
>>>>>
>>>>> Thanks
>>>>> Zubair
>>>>>
>>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>>>>> Please add note "missing item reorder"
>>>>>> "Missing item CRA"
>>>>>> Thanks
>>>>>> Zubair
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>> As discussed, we'll be waiting for your confirmation about the CRA
>>>>>>> asap within the day.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Zubair,
>>>>>>>>
>>>>>>>> Please confirm if these were missing and should I create the CRA
>>>>>>>> and receive it or keep it open ?
>>>>>>>> Note - If I will receive CRA then the items will be back in stocks
>>>>>>>> in our system.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>> As discussed, Kindly assist to update CRA for the above-mentioned
>>>>>>>>> items in order for us to proceed with creating a new order.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer with the above-mentioned shipment is constantly
>>>>>>>>>> calling to follow up. The below items were not received upon delivery.
>>>>>>>>>>
>>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 100151715_1 TT423210
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>>> The customer is about to give birth and needs the item on an
>>>>>>>>>> URGENT basis.
>>>>>>>>>>
>>>>>>>>>> The customer threats to raise a formal complaint as well if not
>>>>>>>>>> sorted ASAP.
>>>>>>>>>>
>>>>>>>>>> Kindly update and advise.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>