Subject: Re: INCOMPLETE ITEMS IN CRA CRAKTM2056 ( order # 200246786 ) MARCH 5th ORDER
From: Samiya Sheikh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Hyacinth Joyce <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Sagar Khawani <[email-masked]>, Customer Care Team <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Sun, 26 Jul 2020 10:21:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

This is very delayed- Kindly update SKUs in the CRA

AZ-E4062
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>

PS-80166303
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>

YGT-523417
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>

CFL-BundlePrincess-LB6-LBAG-BAMBOO
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>

Regards

On Mon, Jul 20, 2020 at 6:21 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair and Hussain,
>
> The customer called again to follow up about the refund.
>
> How do we get this sorted? The order was placed in March and the customer
> is still waiting.
>
> May we please assist to expedite the process?
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 13 Jul 2020 at 11:58, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> In this case the Tamer Team only has to check.
>> Before also there were many missing items cases and they were solving it.
>>
>> First of all there should be no missing item cases in orders *if the QC
>> is happening properly.*
>> Also there should be no missing item cases in returns ( CRAs ) as well *if
>> the Inbounding is happening properly.*
>>
>> We have many similar cases like this old and new ones, Raghu and Team
>> have to investigate this.
>>
>>
>>
>> On Mon, Jul 13, 2020 at 11:45 AM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Hussain
>>> We can only backtrack till 1st April, i cannot confirm the missing items
>>> for orders before april.
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Mon, Jul 13, 2020 at 9:35 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly update urgently and add SKUs to the CRA
>>>>
>>>>
>>>> AZ-E4062
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>
>>>> PS-80166303
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>
>>>> YGT-523417
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>
>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>
>>>> Regards
>>>>
>>>>
>>>> On Tue, Jul 7, 2020 at 7:18 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Customer is following up on his refund, CRA amount is still not
>>>>> updated.
>>>>>
>>>>> Please advise.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Mon, 6 Jul 2020 at 16:40, Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> The order is having missing items for which I did not get the
>>>>>> confirmation from Hamza.
>>>>>>
>>>>>> Below items
>>>>>>
>>>>>>
>>>>>> ORDER SEQUENCE
>>>>>> ITEM
>>>>>> ITEM NAME
>>>>>> SO QUANTITY
>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>> Sticks - Pack of 7 1
>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 5, 2020 at 9:37 AM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hussain can you assist here as this is a very old order.
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020, 8:35 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Kindly assist urgently.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Sat, Jul 4, 2020 at 9:33 AM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>>
>>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> AZ-E4062
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>>
>>>>>>>>> PS-80166303
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>>
>>>>>>>>> YGT-523417
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>>
>>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Wed, Jul 1, 2020 at 5:48 PM Samiya Sheikh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>>>
>>>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> AZ-E4062
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>>>
>>>>>>>>>> PS-80166303
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>>>
>>>>>>>>>> YGT-523417
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>>>
>>>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 4:37 PM Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Zubair,
>>>>>>>>>>>
>>>>>>>>>>> As discussed, below items not in CRA.
>>>>>>>>>>>
>>>>>>>>>>> ORDER SEQUENCE
>>>>>>>>>>> ITEM
>>>>>>>>>>> ITEM NAME
>>>>>>>>>>> SO QUANTITY
>>>>>>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>>>>>>> Sticks - Pack of 7 1
>>>>>>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:23 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> ++ Zubair,
>>>>>>>>>>>>
>>>>>>>>>>>> Can you check this case?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:18 PM Johannes Jade Pabeca <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Hussain and Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> CRA is supposed to be for all items under 200246786_2
>>>>>>>>>>>>>
>>>>>>>>>>>>> This order was part of the orders to be cancelled due to
>>>>>>>>>>>>> LOCKDOWN way back March 18th.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Moreover, item MW-24182-GREEN is supposed to be under
>>>>>>>>>>>>> fulfilment 200246786_1 ( also for cancellation due to LOST
>>>>>>>>>>>>> SHIPMENT,
>>>>>>>>>>>>>
>>>>>>>>>>>>> This is for full refund case ZD 1109581 escalated by Radwa
>>>>>>>>>>>>> and Sagar is unable to process/ proceed with the refund w/o it.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>> BR
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Johannes Jade *
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>