Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 26 Jul 2020 10:04:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Zubair Wahid <[email-masked]> thank you for the update.

@Hussain Firoz Miyagamwala <[email-masked]> kindly assist, in order
for us to dispatch the available items today.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 25 Jul 2020 at 13:59, Zubair Wahid <[email-masked]> wrote:

> Hi Hussain
> GT-CH79584-00
> The above SKU is not available in our inventory, we have quantity for
> rest. Can you share the new AWB for this order so we can dispatch it again.
>
> Thanks
> Zubair
>
>
> On Sat, Jul 25, 2020 at 8:58 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> Kindly update asap.
>>
>> This request is urgent as the customer is about to give birth.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 23 Jul 2020 at 17:16, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> The highlighted items below are missing.
>>> Can you please advise which items are available with you ?
>>> The ones which are already available with you, no need for new order
>>> because since it was missing we will create another AWB, pack it and ship
>>> it.
>>> The item which you are not able to find, we will create a CRA for it and
>>> then Joyce can create a new order for that particular item.
>>>
>>> ITEM
>>> LOCATION
>>> QUANTITY
>>> Comment Zubair Comment
>>> TC-BNDL-B-TT84001107-2 Tamer WH - RIY 1 Delivered
>>> TT423210 Tamer WH - RIY 1 1
>>> KSA-AIP-219306 Tamer WH - RIY 1 Delivered
>>> KSA-AIP-219204 Tamer WH - RIY 1 Delivered
>>> GT-CH79584-00 Tamer WH - RIY 1 1
>>> KSA-TTE-37/205 Tamer WH - RIY 1 Delivered
>>> DK-SP150-20-030-034 Tamer WH - RIY 1 1
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 5:06 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain
>>>> I think there is a confusion, we have 2 of the 3 items missing in KSA
>>>> warehouse and the remaining item is in DXB. Please explain the process for
>>>> reorder to Joyce inorder for her to proceed recording of the missing items.
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>> On Thu, Jul 23, 2020, 3:57 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hussain please proceed for CRA for 1 item not available in tamer.
>>>>> Please add note "missing item reorder"
>>>>> "Missing item CRA"
>>>>> Thanks
>>>>> Zubair
>>>>>
>>>>>
>>>>> On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>> As discussed, we'll be waiting for your confirmation about the CRA
>>>>>> asap within the day.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Zubair,
>>>>>>>
>>>>>>> Please confirm if these were missing and should I create the CRA and
>>>>>>> receive it or keep it open ?
>>>>>>> Note - If I will receive CRA then the items will be back in stocks
>>>>>>> in our system.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>> As discussed, Kindly assist to update CRA for the above-mentioned
>>>>>>>> items in order for us to proceed with creating a new order.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer with the above-mentioned shipment is constantly
>>>>>>>>> calling to follow up. The below items were not received upon delivery.
>>>>>>>>>
>>>>>>>>> 100151715_1 GT-CH79584-00
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>>>>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 100151715_1 TT423210
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>>>>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>>>>>>> 100151715_1 DK-SP150-20-030-034
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>>>>>>> Infant Car Seat - Grey Hound 1
>>>>>>>>> The customer is about to give birth and needs the item on an
>>>>>>>>> URGENT basis.
>>>>>>>>>
>>>>>>>>> The customer threats to raise a formal complaint as well if not
>>>>>>>>> sorted ASAP.
>>>>>>>>>
>>>>>>>>> Kindly update and advise.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>