Subject: Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital Audio Baby Monitor with Light Show Projection // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>, Taher <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Mark Anthony Laraga <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 26 Jul 2020 09:37:13 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Please be informed that the customer received the repaired item, but still
the same issue occurred can we get a solution for this to address the
concern of the customer?

Regards,
Den mark

On Tue, Jul 21, 2020 at 12:42 PM Alina D'Souza <[email-masked]> wrote:

> @Denmark A <[email-masked]> Customer received the item
>
> Facing an issue again with the same.
>
> collection arranged needs a refund
>
> Regards,
> Alina
>
> On Thu, Jul 9, 2020 at 9:51 AM Denmark A <[email-masked]> wrote:
>
>> Dear Mohamed,
>>
>> Replacement item received.
>>
>> @Husain <[email-masked]> Received thank you.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 9, 2020 at 9:42 AM Husain <[email-masked]> wrote:
>>
>>> Hi Mohammed,
>>>
>>>
>>>
>>> This is already processed yesterday. You will receive replacement today.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Thursday, July 9, 2020 9:24 AM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Husain <[email-masked]>; Taher <[email-masked]>;
>>> customer care <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Alina D'Souza <[email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> any update on this?
>>>
>>>
>>>
>>> On Wed, Jul 8, 2020 at 12:28 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> POMUMZ_DXB200109
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 8, 2020 at 12:25 PM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please share PO number/Reference document asap.
>>>
>>> Once provided, I will send new replacement tomorrow.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 8, 2020 11:00 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; Taher <
>>> [email-masked]>; customer care <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Alina D'Souza <
>>> [email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Any update?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 3:33 PM Husain <[email-masked]> wrote:
>>>
>>> Hi Mohammed,
>>>
>>>
>>>
>>> As per the inspection results, this will be covered under the warranty.
>>>
>>> We will fix the defective unit and get it replaced by Sunday.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Husain <[email-masked]>
>>> *Sent:* Thursday, July 2, 2020 8:59 AM
>>> *To:* 'Mohamed Magdy' <[email-masked]>
>>> *Cc:* 'Denmark A' <[email-masked]>; 'customer care' <
>>> [email-masked]>; 'Mark Anthony Laraga' <[email-masked]>;
>>> 'Alina D'Souza' <[email-masked]>
>>> *Subject:* RE: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Hi Mohammed,
>>>
>>>
>>>
>>> Thank you for your patience,
>>>
>>>
>>>
>>> The inspection team is checking it and will revert by today itself.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Thursday, July 2, 2020 8:51 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; customer care <
>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>> Alina D'Souza <[email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Hello Husain,
>>>
>>>
>>>
>>> Any update on this?
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 11:04 AM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Let me have a check and get back to you.
>>>
>>>
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 1, 2020 10:32 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Please with your team if you received the item and update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> any update on this?
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 4:15 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Item already collected by your team.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 4:13 PM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> I had already replied, please check attached.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 4:04 PM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>> Alina D'Souza <[email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Dear Husain,
>>>
>>>
>>>
>>> Can we get an update?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 10:02 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Already dispatched with them.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 10:00 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> is it sent?
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 12:51 PM Husain <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please send the item to *Dubai office* for inspection.
>>>
>>> Please make sure it has the complete packaging along with the charger.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Monday, June 29, 2020 8:57 AM
>>> *To:* Mohamed Magdy <[email-masked]>
>>> *Cc:* Husain <[email-masked]>; [email-masked]; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Samran Iftikhar <
>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>
>>> *Subject:* Re: Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech
>>> -Digital Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Dear Mohamed,
>>>
>>>
>>>
>>> Already sent it to the vendor side for evaluation.
>>>
>>>
>>>
>>> @Husain <[email-masked]> Please update once received.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 8:38 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> Any update here ?
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 1:00 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Any update thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 12:00 PM Husain <[email-masked]> wrote:
>>>
>>> Dear Taher,
>>>
>>>
>>>
>>> Please assist.
>>>
>>>
>>>
>>> *Thanks and Regards,*
>>>
>>>
>>>
>>> *Husain Poonawala*
>>>
>>> *Mob: +971 55 3001469*
>>>
>>> *Email: [email-masked]
>>>
>>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>>
>>>
>>>
>>> *Find us on *
>>>
>>> <https://www.instagram.com/playsmart_toys/>
>>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>>
>>> Exclusive Distributors for
>>>
>>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>>> 909, Dubai, UAE.*
>>>
>>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>>> Emirates**.        *
>>>
>>> * Please consider the environment before printing this email.*
>>>
>>> This message contains confidential information and is intended only for
>>> the individual named. If you are not the named addressee you should not
>>> disseminate, distribute or copy this e-mail. Please notify the sender
>>> immediately by e-mail if you have received this e-mail by mistake and
>>> delete this e-mail from your system. *Warning:* Although the company
>>> has taken reasonable precautions to ensure no viruses are present in this
>>> email, the company cannot accept responsibility for any loss or damage
>>> arising from the use of this email or attachments.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, June 24, 2020 11:54 AM
>>> *To:* Husain <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* Order #600871438 // Sku :PS-VTBM2200 // Name :Vtech -Digital
>>> Audio Baby Monitor with Light Show Projection // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Comments :I charged the monitor as instructed but as soon as it’s taken
>>> off the charger, the battery dies. I thought the issue was with the battery
>>> so I purchased 2 new ones and the problem was not solved. I can only use
>>> the monitor if it’s connected to the charger and this is not practical. I
>>> like this product and I would like a new one that works as intended.
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>>