Subject: Re: Order # 100143772_1 /100143772_2
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Sun, 26 Jul 2020 09:25:02 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

There is still no CRA.

May we have an update, please? The customer keeps on asking for a refund.

Please update. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 11:42 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Any update on this case, please?
>
> Please update us asap. The customer keeps on following up.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jul 21, 2020 at 5:44 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>> confirm
>>
>>
>> On Fri, Jul 17, 2020 at 10:13 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create the CRA for 100143772_2, the customer keeps on asking
>>> about her refund.
>>>
>>> The subject order has already been canceled by IMile.
>>>
>>>
>>> Awaiting your reply. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 9:19 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please cancel the order - 100143772_2  and create the CRA.
>>>>
>>>> The customer keeps on following up on her refund. We are unable to
>>>> proceed because of this.
>>>>
>>>> We need an urgent update on this. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 11:15 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please cancel and create the CRA
>>>>>
>>>>> There is an existing ticket  #1137915
>>>>> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1137915> .  The
>>>>> customer keeps on asking for a refund. We are unable to proceed unless this
>>>>> part has been canceled.
>>>>>
>>>>> Awaiting your reply. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 13, 2020 at 1:07 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Zubair and Hussain,
>>>>>>
>>>>>> Please cancel this order  100143772_2, the first part has already
>>>>>> been canceled by the outbound team here.
>>>>>>
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - please create
>>>>>> the CRA asap and advise when done. The customer keeps on following up and
>>>>>> very upset.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 10:20 AM Taqwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> Please cancel the order
>>>>>>> SHIP TOفراس الخراري
>>>>>>> Road number 6
>>>>>>> second industrial
>>>>>>> Jubail
>>>>>>> Saudi Arabia Map
>>>>>>> SHIP AREA
>>>>>>> SHIP PHONE966544435996
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>