Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Mary Anne Agapito <[email-masked]>
To: Clearway Express <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Inbound.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Muhammad Habib <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 25 Jul 2020 18:29:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please do not proceed with the delivery instead return it back to us.

@Mostafa saad <[email-masked]> - please follow up with the courier
as well

@Returns.fc <[email-masked]>  - please create the CRA when
received

@Muhammad Habib <[email-masked]>  - as discussed please check if
there is a white color for other changing mats

VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM

Kindly advise me when confirmed.

Thank you for your support

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Muhammad,
>
> As per NS, it has already been shipped.
>
> Please do not dispatch yet, will inform the customer if she still wants
> it. She insisted yesterday she wants white.
>
> I will update you once confirmed.
>
> Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <[email-masked]>
> wrote:
>
>> Dear Mary,
>>
>> We checked all the physical stock.  All are blue in color.
>>
>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Do we have the white changing mats as shown on the website? The customer
>>> had an issue before wherein she got the blue one and she doesn't want it.
>>> The customer wants the same as shown on the website.
>>>
>>>
>>> Please check and do the needful. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
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>>>
>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>