Subject: RE: Order #600908142 // CRA
From: "'Hesham Hatem (DHL AE)' via customer care" <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, ae.mumzworld <[email-masked]>, "Monica Saldanha (DHL AE)" <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Eugene Mugisa <[email-masked]>, Sagar Khawani <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>
Date: Sat, 25 Jul 2020 08:09:36 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Please the air waybill # and if possible a photo of the damaged items.

Hi Khalid & Monica,

Please investigate accordingly.

Regards,
Hesham Hatem
Major Accounts Manager

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates

Phone: +971 4 2924858
Mobile: +971 50 1898588
<hcoronavirus.dhl>

From: Ronald Gaviola [mailto:[email-masked]]
Sent: 25 July 2020 12:04
To: Hussain Firoz Miyagamwala <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>; ae.mumzworld <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; Eugene Mugisa <[email-masked]>; Sagar Khawani <[email-masked]>; Harshil Gupta <[email-masked]>; customer care <[email-masked]>
Subject: Re: Order #600908142 // CRA

+Hesham Hatem (DHL AE)<mailto:[email-masked]> +ae.mumzworld<mailto:[email-masked]>

Please investigate how this occurred. 4 items received damaged as per the customer.

Regards,
Ronald

On Fri, Jul 24, 2020 at 3:41 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
++ Ronald / Eugene,

Can you please check here.

400 AED worth of items were damaged while it got delivered.
( This went by DHL )

Below SKU

NP-129184 ( 4  QTY )

[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Fri, Jul 24, 2020 at 2:40 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
4 Qty of the same product

On Fri, Jul 24, 2020 at 2:29 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
How many qty ?
[https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ]

On Fri, Jul 24, 2020 at 9:31 AM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

Please note that the customer received damaged vitamin

NP-129184

Kidly create the CRA and update us

--
Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Best Regards,
Yaseen Mohammed
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
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