Subject: Fwd: Important Updates - Please Read
From: Rosette Modiri <[email-masked]>
To: Mumzworld <[email-masked]>
Cc: "Talal Abdullah Abdulqader. Amaorami" <[email-masked]>, Samer Salmeh <[email-masked]>, "Mohammed Abdo Hasan Qaid. Khaled" <[email-masked]>, "Rajat Gupta" <[email-masked]>
Date: Thu, 23 Jul 2020 22:38:47 -0700 (MST)

Hi Team, 

PFB, 

From: "ekta" <[email-masked]> 
To: "customer care" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Asad" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Rodina Magdy" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 22:32:58 
Subject: Important Updates - Please Read 

Hi Team, 

Please note the below important updates on the website - 

Shipping & Delivery in the UAE: 
The delivery timings have been updated to normal. 
All orders within the UAE are now delivered within 2-3 working days 

[ https://www.mumzworld.com/en/shipping-rates/ | https://www.mumzworld.com/en/shipping-rates/ ] 

Yalla Service: 
All items tagged as Yalla will be delivered the following day in Dubai, Sharjah and Abu Dhabi 
The cut-off times have been updated on the following link - [ https://www.mumzworld.com/en/yalla | https://www.mumzworld.com/en/yalla ] 

Orders placed before the below cut off time will be delivered the following day 
Dubai - 7:00 PM 
Sharjah - 12:00 PM 
Abu Dhabi - 7:00 PM 

Shipping & Delivery in KSA: 
Delivery timelines have been updated for KSA 
All orders for KSA will be delivered in 5-10 working days 

[ https://www.mumzworld.com/en/shipping-rates/ | https://www.mumzworld.com/en/shipping-rates/ ] 

Return Policy: 
We are now accepting returns for reasons such as change of mind, not as expected, ordered by mistake and ordered wrong color or size. 
This, along with the damaged & defective, doesn't match description or photos, the wrong item delivered, and missing parts. 
Returns are applicable for items that are eligible for a return provided the items are unused, unopened, and in its original packaging. 

[ https://www.mumzworld.com/en/returns-policy/ | https://www.mumzworld.com/en/returns-policy/ ] 

The returns policy is applicable for items/orders in UAE & KSA 
For items shipped outside UAE & KSA, the GCC, we do not accept returns unless the item is received damaged or defective. 
In such cases, always ask for an image of the item received, and ask the customer to fill the return form. 
If the customer refuses, create a ticket on behalf of the customer and assign it to the Returns team. 

Sale Page: 
Our daily deals page is updated almost every day with new deals and items on sale - [ https://www.mumzworld.com/en/dailydeals | https://www.mumzworld.com/en/dailydeals ] 
When a customer is asking for a specific category, select the same, and share the link with the customer. 
You can also advise the customer of the Yalla items in the specific category 

Price Match Guarantee: 
When customers say 'your prices are very high', or 'too expensive' - always advise the customer that we offer everyday low prices and if they find an item for a lesser price, we can price match it for them. 
Request the customer for the source of the item [example: Noon, Amazon, Carrefour, etc] and upon validating the same, offer the customer a gift certificate before or after the purchase. For after purchase - always ensure the customer has only recently purchased the item from us and not weeks or months ago! 

[ https://www.mumzworld.com/en/best-price-guarantee | https://www.mumzworld.com/en/best-price-guarantee ] 

Item Search on the Website: 
While searching for items on the website, always try and check the closest in the sub-categories 
For instance, if a customer is looking to purchase a 'kitchen set', you can always search as Toys --> Pretend Play Toys --> Filter as per age and brand (probe the customer for more details) 
You can also search by Popular Brands or even clicking on the main category - Toys 

Please ensure you'll check the website for time to time updates on offers, promotions, new brands and products. 

Currently, we have the latest for all Eid shopping - Eid Store 
[ https://www.mumzworld.com/en/collections/eid | https://www.mumzworld.com/en/collections/eid ] 

Any questions, please feel free to ask 

-- 
Regards,