Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 23:09:58 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Good day.

Delivery to the correct consignee was confirmed. Please find the attached POD, containing the consignee's ID number.

Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/21/2020 19:28 >> >>
Hi Naib,
 
Good day.
 
No significant updates yet, as the investigation is still on going.
 
Our sincere apologies for the wait. Please hold for the next update on 23/07/2020 at 16:00 hours.
 
Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/19/2020 19:28 >> >>
Hi Naib,
 
Good day.
 
We are following up with our destination team for the subject incident & pushing to have it resolved, at the earliest.
 
Please hold for the next update latest by 21/07/2020 at 16:00 hours.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/16/2020 12:44 >> >>
Dear Naib,
 
Good day.
 
Apologies, destination is still investigating.
Our team is affected by the covid19 situation hence the delays.
 
Please hold for further updates on or before 1700hrs 19/07/2020.
 
Should you require any further assistance, please contact me directly.   Best Regards, Jestin FrancoKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/12/2020 15:58 >> >>
Hi Naib,
 
Good day.
 
Escalation sent to our destination team, in to expedite & reach a conclusion. No updates received yet, due to the weekend.

Please hold for the next update, latest by 14/07/2020 at 15:00 hours.
 
Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/09/2020 14:57 >> >>
Hi Naib,
 
Good day.
 
No significant updates yet, as our destination team is currently checking on this with their operations team.
 
Please hold for the next update, latest by 12/07/2020 at 16:00 hours.
 
Should you require any further assistance, please contact me directly.Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 200312274 DHL-Express:: 6030145240 Damage Order << Reference ID: 60549316 >> >> Sent: 07/08/2020 12:51 >> >>
Hi Naib,
 
Good day.
 
Well noted. Investigation initiated with our destination team, regarding this incident.
 
Please hold for the next update on 09/07/2020 at 15:00 hours.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: 200312274 DHL-Express:: 6030145240 Damage Order >> Sent: Tue, 07 Jul 2020 14:20:10 UTC+04:00 >> >>
DHL, >>Investigate and share your feedback. >> >>please find the below Comments of the customer  >>Comments: The shipment was open, the courier informed the customer that it was wrongly delivered to the wrong customer first. Now she refused to receive and ask for a replacement order for it, Please ask DHL to return the order.  >>  >> @Ronald Gaviola, please followup >> [[:removedImage(image.png):]] >> >>Regards.Naib