Subject: Re: Sales Order # 600917172 - GTC-26710
From: Mary Anne Agapito <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Cc: Maricel Sadurai <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 23 Jul 2020 17:30:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this case, please?

The customer keeps on following up and needs the pump asap,

Please advise. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:

> Thanks Maricel.
> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]> @Ekta
> Jesswani <[email-masked]> , Please advise if we can proceed?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Requested item is currently available from amazon but it is double as our
>> retail price.
>>
>>
>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>
>>
>> Need the approval for this if we are going to source the item.
>>
>> Regards,
>>
>>
>>
>>
>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Maricel,
>>> SKU is  TW-28604
>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <[email-masked]>
>>> wrote:
>>>
>>>> Hi Radwa,
>>>>
>>>> May I know the specific SKU for the filter pump.
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Maricel,
>>>>> Please assist us with a  filter pump that is compatible with the above
>>>>> SKU.
>>>>> As the item was received missing an the pump and it is now OOS from
>>>>> our site.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>