Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Zubair Wahid <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 23 Jul 2020 15:57:33 +0300
List-Id: <ccteam.mumzworld.com>

Hussain please proceed for CRA for 1 item not available in tamer.
Please add note "missing item reorder"
"Missing item CRA"
Thanks
Zubair

On Thu, Jul 23, 2020, 2:41 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> As discussed, we'll be waiting for your confirmation about the CRA asap
> within the day.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Please confirm if these were missing and should I create the CRA and
>> receive it or keep it open ?
>> Note - If I will receive CRA then the items will be back in stocks in our
>> system.
>>
>>
>>
>> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> As discussed, Kindly assist to update CRA for the above-mentioned items
>>> in order for us to proceed with creating a new order.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> The customer with the above-mentioned shipment is constantly calling to
>>>> follow up. The below items were not received upon delivery.
>>>>
>>>> 100151715_1 GT-CH79584-00
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>>
>>>>
>>>> 100151715_1 TT423210
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>>> 100151715_1 DK-SP150-20-030-034
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>>> Infant Car Seat - Grey Hound 1
>>>> The customer is about to give birth and needs the item on an URGENT
>>>> basis.
>>>>
>>>> The customer threats to raise a formal complaint as well if not sorted
>>>> ASAP.
>>>>
>>>> Kindly update and advise.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>