Subject: RE: R3716753635 || 100156859
From: Mahmoud Omar <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>, Alaa Musa <[email-masked]>, Tariq Alkhiat <[email-masked]>, customer care <[email-masked]>, ae.mumzworld <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Thu, 23 Jul 2020 12:16:53 +0000
List-Id: <ccteam.mumzworld.com>

Our delivery or collecting the returns times is start from 4:00 pm till 11:00 pm

Best ,

From: Mary Anne Agapito [mailto:[email-masked]]
Sent: Thursday, July 23, 2020 2:29 PM
To: Mahmoud Omar
Cc: Michaela Manibo; Hyacinth Joyce; Alaa Musa; Tariq Alkhiat; customer care; ae.mumzworld; Hussain Firoz Miyagamwala
Subject: Re: R3716753635 || 100156859

Hi Mahmoud,

Any update, please?

The customer is calling again.

Please we need your urgent update. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Jul 23, 2020 at 1:29 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mahmoud,

The customer called again, please call the customer asap to know the time it will be collected as per the customer, he has other important to do than wait the whole day to collect it.

Please ensure it will be collected today without fail and call his number -  00966557753452

We need your support in this case. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Jul 23, 2020 at 1:22 PM Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Hi ,

We will do the needful .

Regards ,

From: Michaela Manibo [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, July 23, 2020 11:13 AM
To: Hyacinth Joyce
Cc: Mahmoud Omar; Alaa Musa; Tariq Alkhiat; customer care; ae.mumzworld; Hussain Firoz Miyagamwala
Subject: Re: R3716753635 || 100156859

Hi Team,

Customer said no one called him on 17th July. Please ensure to call him at 00966557753452 and ensure collection today please.

Please share a phone number for the customer to follow up on as well.

Thanks

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On Thu, Jul 23, 2020 at 12:02 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mahmoud,

Thank you for the update.

Kindly ensure Today collection, communicate the time with the customer too.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 11:50, Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Hi ,

We already communicated with him on last 17 of July and he rescheduled collecting and we will retry to collect the retun shipment again .

Regards ,

From: Hyacinth Joyce [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, July 23, 2020 7:12 AM
To: Mahmoud Omar
Cc: Alaa Musa; Tariq Alkhiat; customer care; ae.mumzworld; Hussain Firoz Miyagamwala
Subject: Re: R3716753635 || 100156859

Hi Mahmoud,

Do we have an update?

The customer just called to follow up. May we please call him prior to collection and ensure to have it done Today at the earliest.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, 22 Jul 2020 at 14:47, Mahmoud Omar <[email-masked]<mailto:[email-masked]>> wrote:
Hi ,

We will do the needful .

Regards ,

From: Alaa Musa [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, July 22, 2020 10:51 AM
To: Mahmoud Omar; Tariq Alkhiat
Cc: customer care; ae.mumzworld; Hussain Firoz Miyagamwala
Subject: R3716753635 || 100156859

Dear Mamhoud,

Please arrange for the collection from this customer, we need the item to be collected within today latest tomorrow morning, as  the customer is travelling.

Regards,
Alaa