Subject: Re: R3716753635 || 100156859
From: Mary Anne Agapito <[email-masked]>
To: Mahmoud Omar <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>, Alaa Musa <[email-masked]>, Tariq Alkhiat <[email-masked]>, customer care <[email-masked]>, "ae.mumzworld" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Thu, 23 Jul 2020 15:59:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mahmoud,

As discussed with Mr. Abdulrehman Alfaliq a few minutes ago, the collection
will be done in an hour.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 3:28 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mahmoud,
>
> Any update, please?
>
> The customer is calling again.
>
> Please we need your urgent update. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 23, 2020 at 1:29 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mahmoud,
>>
>> The customer called again, please call the customer asap to know the time
>> it will be collected as per the customer, he has other important to do than
>> wait the whole day to collect it.
>>
>> Please ensure it will be collected today without fail and call his number
>> -  *00966557753452*
>>
>> We need your support in this case. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jul 23, 2020 at 1:22 PM Mahmoud Omar <[email-masked]> wrote:
>>
>>> Hi ,
>>>
>>>
>>>
>>> We will do the needful .
>>>
>>>
>>>
>>> Regards ,
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Thursday, July 23, 2020 11:13 AM
>>> *To:* Hyacinth Joyce
>>> *Cc:* Mahmoud Omar; Alaa Musa; Tariq Alkhiat; customer care;
>>> ae.mumzworld; Hussain Firoz Miyagamwala
>>> *Subject:* Re: R3716753635 || 100156859
>>>
>>>
>>>
>>> Hi Team,
>>>
>>> Customer said no one called him on 17th July. Please ensure to call him
>>> at *00966557753452* and ensure collection today please.
>>>
>>> Please share a phone number for the customer to follow up on as well.
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 23, 2020 at 12:02 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Mahmoud,
>>>
>>>
>>>
>>> Thank you for the update.
>>>
>>>
>>>
>>> Kindly ensure Today collection, communicate the time with the customer
>>> too.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 23 Jul 2020 at 11:50, Mahmoud Omar <[email-masked]> wrote:
>>>
>>> Hi ,
>>>
>>>
>>>
>>> We already communicated with him on last 17 of July and he rescheduled
>>> collecting and we will retry to collect the retun shipment again .
>>>
>>>
>>>
>>> Regards ,
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>> *Sent:* Thursday, July 23, 2020 7:12 AM
>>> *To:* Mahmoud Omar
>>> *Cc:* Alaa Musa; Tariq Alkhiat; customer care; ae.mumzworld; Hussain
>>> Firoz Miyagamwala
>>> *Subject:* Re: R3716753635 || 100156859
>>>
>>>
>>>
>>> Hi Mahmoud,
>>>
>>>
>>>
>>> Do we have an update?
>>>
>>>
>>>
>>> The customer just called to follow up. May we please call him prior to
>>> collection and ensure to have it done Today at the earliest.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 22 Jul 2020 at 14:47, Mahmoud Omar <[email-masked]> wrote:
>>>
>>> Hi ,
>>>
>>>
>>>
>>> We will do the needful .
>>>
>>>
>>>
>>> Regards ,
>>>
>>>
>>>
>>> *From:* Alaa Musa [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 22, 2020 10:51 AM
>>> *To:* Mahmoud Omar; Tariq Alkhiat
>>> *Cc:* customer care; ae.mumzworld; Hussain Firoz Miyagamwala
>>> *Subject:* R3716753635 || 100156859
>>>
>>>
>>>
>>> Dear Mamhoud,
>>>
>>>
>>>
>>> Please arrange for the collection from this customer, we need the item
>>> to be collected within today latest tomorrow morning, as  the customer is
>>> travelling.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alaa
>>>
>>>