Subject: Re: Bundle Missing Quantity - Order No.600926546 and 600926549
From: Vipul Arora <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Erica Jane Serrano <[email-masked]>, Ashish Nair <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Muhammad Habib <[email-masked]>, Vipin Raj <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Thu, 23 Jul 2020 15:54:44 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth

It is receiving mistake and we arranging missing from the vendor. Erica
will share ETA when we can get the missing item from vendor

@Erica Jane Serrano <[email-masked]> : Please update once you get ETA
ᐧ

On Wed, 22 Jul 2020 at 12:49, Hyacinth Joyce <[email-masked]> wrote:

> Hi Vipul,
>
> Do we have an update?
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 21 Jul 2020 at 16:45, Vipul Arora <[email-masked]> wrote:
>
>> Dear Anas
>>
>> Please wait checking with vendor will get back to you by tomorrow.
>> ᐧ
>>
>> On Tue, 21 Jul 2020 at 14:16, Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as he keeps calling to follow up.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Mon, Jul 20, 2020 at 11:11 AM Erica Jane Serrano <[email-masked]>
>>> wrote:
>>>
>>>> Hi Vipul,
>>>>
>>>> Still on discussion with the vendor and waiting for the Invoice copy
>>>> from their WH as I dont have the hard copy will revert within today.
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Erica Serrano*
>>>> Logistics Executive
>>>>
>>>> *P* +971 4 433 9455 Ext (1337)
>>>> *E* [email-masked] <[email-masked]>*
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 20, 2020 at 11:07 AM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Erica Jane Serrano <[email-masked]> : as discussed yesterday
>>>>> please check with the vendor as he delivered single piece instead of bundle
>>>>> ᐧ
>>>>>
>>>>> On Mon, 20 Jul 2020 at 10:27, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Do we have an update?
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, 19 Jul 2020 at 15:29, Ashish Nair <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> Please be informed that the missing packs is not physically
>>>>>>> available.
>>>>>>>
>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into this
>>>>>>> subject case & give ur feedback.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> *Ashish.S.Nair*
>>>>>>> Inventory Controller
>>>>>>>
>>>>>>>
>>>>>>> *E* [email-masked]
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jul 19, 2020 at 3:12 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Ashish Nair <[email-masked]> - Kindly support in checking
>>>>>>>> the issue here.
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sun, Jul 19, 2020 at 2:47 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer placed the above orders for the below items. Each is
>>>>>>>>> supposed to be a pack of 10 however the customer received only 1 pack of
>>>>>>>>> each.
>>>>>>>>>
>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 600926546 TM-54029-502
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081042> Jacobs
>>>>>>>>> Espresso 12 Ristretto - 10 Packs of 10 Coffee Capsule 1
>>>>>>>>>
>>>>>>>>> 600926549 TM-54027-503
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1081040> Jacobs
>>>>>>>>> Espresso 7 Classico - 10 Packs of 10 Coffee Capsules 1
>>>>>>>>>
>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>