Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 23 Jul 2020 15:41:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As discussed, we'll be waiting for your confirmation about the CRA asap
within the day.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 23 Jul 2020 at 15:13, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please confirm if these were missing and should I create the CRA and
> receive it or keep it open ?
> Note - If I will receive CRA then the items will be back in stocks in our
> system.
>
>
>
> On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> As discussed, Kindly assist to update CRA for the above-mentioned items
>> in order for us to proceed with creating a new order.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> The customer with the above-mentioned shipment is constantly calling to
>>> follow up. The below items were not received upon delivery.
>>>
>>> 100151715_1 GT-CH79584-00
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>>> - Next2Me Special Edition - Scandinavian Wood 1
>>>
>>>
>>> 100151715_1 TT423210
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>>> Tippee Closer to Nature Electric Steam Steriliser 1
>>> 100151715_1 DK-SP150-20-030-034
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>>> Infant Car Seat - Grey Hound 1
>>> The customer is about to give birth and needs the item on an URGENT
>>> basis.
>>>
>>> The customer threats to raise a formal complaint as well if not sorted
>>> ASAP.
>>>
>>> Kindly update and advise.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>