Subject: Re: KSA URGENT / Missing Item - Order No. 100151715_1 / AWB 1779626862
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 23 Jul 2020 15:13:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Please confirm if these were missing and should I create the CRA and
receive it or keep it open ?
Note - If I will receive CRA then the items will be back in stocks in our
system.

On Thu, Jul 23, 2020 at 2:59 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> As discussed, Kindly assist to update CRA for the above-mentioned items in
> order for us to proceed with creating a new order.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 23 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> The customer with the above-mentioned shipment is constantly calling to
>> follow up. The below items were not received upon delivery.
>>
>> 100151715_1 GT-CH79584-00
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1058227> Chicco
>> - Next2Me Special Edition - Scandinavian Wood 1
>>
>>
>> 100151715_1 TT423210
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=153411> Tommee
>> Tippee Closer to Nature Electric Steam Steriliser 1
>> 100151715_1 DK-SP150-20-030-034
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=748914> Doona+
>> Infant Car Seat - Grey Hound 1
>> The customer is about to give birth and needs the item on an URGENT basis.
>>
>> The customer threats to raise a formal complaint as well if not sorted
>> ASAP.
>>
>> Kindly update and advise.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>