Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: Denmark A <[email-masked]>
To: brands <[email-masked]>
Cc: Radwa Ali <[email-masked]>, rizwan <[email-masked]>, "Alina D'Souza" <[email-masked]>, repairs <[email-masked]>, mili <[email-masked]>, Michaela Manibo <[email-masked]>, Glaiza <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 23 Jul 2020 15:09:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Raymond,

Thank you for email.

@Radwa Ali <[email-masked]> FYI.

Regards, .
Den mark

On Thu, Jul 23, 2020 at 3:07 PM brands <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Since the customer received it defective we are going to replace it.
>
>
>
> Please find attached FOC invoice for your reference.
>
>
>
> @rizwan <[email-masked]> kindly delivery the FOC good to Mumzworld.
>
>
>
> Regards,
>
>
>
>
>
>
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>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
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>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 23, 2020 12:53 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; repairs <[email-masked]>;
> mili <[email-masked]>; Michaela Manibo <[email-masked]>;
> Glaiza <[email-masked]>; brands <[email-masked]>; rizwan <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> +Abdelmohsen basha <[email-masked]> FYI.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
> On Thu, Jul 23, 2020 at 12:47 PM <[email-masked]> wrote:
>
> Hi @Denmark A <[email-masked]> @repairs <[email-masked]>,
>
> This is an issue that was reported 4 days after the delivery.
>
> Customer stated she received the product in this state and wants a new
> package or refund.
>
> We need to give an update with in 48 hours so please advise asap.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 20, 2020 11:49 AM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* mili <[email-masked]>; Michaela Manibo <
> [email-masked]>; Glaiza <[email-masked]>; repairs <
> [email-masked]>; brands <[email-masked]>; rizwan <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Dear Alina,
>
>
>
> Any update with the customer?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 16, 2020 at 9:31 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mili,
>
>
>
> Will notify the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Jul 16, 2020 at 9:19 AM mili <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Please note shall not be able to refund the item as the item is not in the
> original packaging.
>
> We can offer to do a repair only in that case.
>
>
>
> Since the required color spare parts is OOS, we may have to order it and
> it may take 45 – 60 days.
>
>
>
> We can offer to support on partial refund only as the item returned shall
> not be in a resalable condition.
>
>
>
> Kindly revert with your confirmation to take it forward.
>
>
>
> Kind Regards
>
> Mili
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* 16 July 2020 08:34 AM
> *To:* Michaela Manibo <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Glaiza <[email-masked]>;
> repairs <[email-masked]>; brands <[email-masked]>; rizwan <
> [email-masked]>; mili <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Hi Denmark,
>
>
>
> Please update CRA does not need a replacement
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 15, 2020 at 9:09 AM Michaela Manibo <
> [email-masked]> wrote:
>
> HI Team,
>
> The customer has called again this morning and we have reiterated about
> the repair. However, she insisted on the refund. Please assist.
>
> Thank you.
>
>
>
>
>
> On Mon, Jul 13, 2020 at 10:50 AM Denmark A <[email-masked]> wrote:
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> inform the customer regarding the vendor suggestion.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> As per below mail from our Repair team, we can only offer repair and free
> of charge for spare part.
>
>
>
> Attached images of Next2Me Frame with 2 available colors (white snow and
> sand).
>
>
>
> CH8795840530
>
> NEXT2ME MAGIC FRAME WHITE SNOW
>
> CH8795840543
>
> NEXT2ME MAGIC FRAME SAND
>
>
>
> Kindly ask the customer if which color they want, so we can resolve this.
>
>
>
> Should you have any questions, please let us know.
>
>
>
> Regards,
>
>
>
>
>
>
> Glaiza Abutin
>
> Purchasing Executive
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Dubai P.O. Box 6761
>
>
>
> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>
> *Office Closed*: Fri – Sat UAE Weekend
>
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> *From:* repairs <[email-masked]>
> *Sent:* Sunday, July 12, 2020 3:21 PM
> *To:* Denmark A <[email-masked]>; brands <[email-masked]>;
> rizwan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Glaiza <[email-masked]>
> *Subject:* RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Dear Team,
>
>
>
> Good day!
>
>
>
> we already received and inspect the item.
>
>
>
> We cannot repaired the defective pin lock because its sealed  no screw  of
> this part.
>
>
>
> Please see attached picture for your reference.
>
>
>
> Hello Glaiza,
>
>
>
> The Chicco Next2me magic cool grey frame, spare parts  are out of stock.
>
>
>
> Kindly advised.
>
>
>
> Thank you.
>
>
>
> Regards ,
>
>
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>
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>
>
> Ever Villafuerte
>
> Warehouse Service Executive
>
>
>
> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>
> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>
> A: 28B Street Community 368 Al Quoz Industrial Area 3
>
> Dubai, UAE 20717 79344
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 12 July 2020 08:18 AM
> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
> Next2me Magic Crib - Cool Grey // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached RMA filled up form for your reference.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Issue in closing the side from the right
>
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>
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> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>