Subject: RE: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID: 61045719 >>
From: <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'Ahmed Irfan'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>, "'Naib Khan'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Anas nazzal'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'ae.mumzworld'" <[email-masked]>
Date: Thu, 23 Jul 2020 13:29:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Zubair Wahid , 

The customer called twice in the same day.

We need confirmation ASAP.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Hyacinth Joyce <[email-masked]> 
Sent: Thursday, July 23, 2020 11:29 AM
To: Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <[email-masked]>; Ahmed Irfan <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; Samiya Sheikh <[email-masked]>; Naib Khan <[email-masked]>; Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Anas nazzal <[email-masked]>; Ronald Gaviola <[email-masked]>; ae.mumzworld <[email-masked]>
Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue << Reference ID: 61045719 >>

Hi team,

The customer called again to follow up.

Upon tracking shows:

 

@Zubair Wahid <mailto:[email-masked]>  Please confirm the return.

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  Please assist to update CRA to proceed with the refund.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, 20 Jul 2020 at 14:09, Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

Dear Yaseen,

Once I have confirmation, I will create it.

  <https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ> 

 

On Mon, Jul 20, 2020 at 1:04 PM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Zubair and Ahmed,

Please check and confirm, the customer wants an urgent refund 

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  Please create the CRA at the soonest 

On Sun, Jul 12, 2020 at 6:07 PM ae.mumzworld via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Samiya,

Please note the shipment will be Stopped and returned to below address Location 

TAMER LOGISTICS,

ISTANBUL STREET,EXIT 18,SULAI,PO BOX 388,RIYADH ,KSA

MOHAMMAD AZHARUDDIN / Raghu

M +966-507037374 / +966 57 178 5104

Should you require any further assistance, please contact me directly.

 

Best Regards,

 

Mohamed Shabreen

Key Account Advisor

DHL EXPRESS

P.O.Box 6252

Dubai

United Arab Emirates

600567567

 

 

 

>> Original Message ...
>> From: [email-masked] <mailto:[email-masked]> 
>> To: [email-masked] <mailto:[email-masked]> 
>> Cc: [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> , [email-masked] <mailto:[email-masked]> 
>> Subject: Re: 200308905 AWB: 5545677756 Extra Fee Issue
>> Sent: Sun, 12 Jul 2020 16:58:06 UTC+04:00
>>
>>

Hi Team,

>>

kindly cancel this shipment urgently.

>>

Regards 

>>

On Mon, Jul 6, 2020 at 11:36 AM Ronald Gaviola <[email-masked] <mailto:[email-masked]> > wrote:
>>

Naib,

>>

Customer need to pay customs duties & Vat.

>> 

>> 

>> 

>> 

Regards,

Ronald

>>

>>

On Sun, Jul 5, 2020 at 10:22 PM Naib Khan <[email-masked] <mailto:[email-masked]> > wrote:
>>

DHL,

>>

Can you please assist why customer pay extra charges?

>>

 <mailto:[email-masked]> @Eugene Mugisa <mailto:[email-masked]> @Ronald Gaviola can you please investigate.

>>

 <mailto:[email-masked]> @Anas nazzal please follow up
>>

>>

[[:removedImage(image.png):]]
>>

>>

[[:removedImage(image.png):]]
>>

>>

Regards.

Naib

 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE