Subject: Re: R3716753635 || 100156859
From: Mary Anne Agapito <[email-masked]>
To: Mahmoud Omar <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>, Alaa Musa <[email-masked]>, Tariq Alkhiat <[email-masked]>, customer care <[email-masked]>, "ae.mumzworld" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Thu, 23 Jul 2020 13:29:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mahmoud,

The customer called again, please call the customer asap to know the time
it will be collected as per the customer, he has other important to do than
wait the whole day to collect it.

Please ensure it will be collected today without fail and call his number
-  *00966557753452*

We need your support in this case. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 1:22 PM Mahmoud Omar <[email-masked]> wrote:

> Hi ,
>
>
>
> We will do the needful .
>
>
>
> Regards ,
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Thursday, July 23, 2020 11:13 AM
> *To:* Hyacinth Joyce
> *Cc:* Mahmoud Omar; Alaa Musa; Tariq Alkhiat; customer care;
> ae.mumzworld; Hussain Firoz Miyagamwala
> *Subject:* Re: R3716753635 || 100156859
>
>
>
> Hi Team,
>
> Customer said no one called him on 17th July. Please ensure to call him at
> *00966557753452* and ensure collection today please.
>
> Please share a phone number for the customer to follow up on as well.
>
> Thanks
>
>
>
>
>
>
>
> On Thu, Jul 23, 2020 at 12:02 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Mahmoud,
>
>
>
> Thank you for the update.
>
>
>
> Kindly ensure Today collection, communicate the time with the customer too.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 23 Jul 2020 at 11:50, Mahmoud Omar <[email-masked]> wrote:
>
> Hi ,
>
>
>
> We already communicated with him on last 17 of July and he rescheduled
> collecting and we will retry to collect the retun shipment again .
>
>
>
> Regards ,
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Thursday, July 23, 2020 7:12 AM
> *To:* Mahmoud Omar
> *Cc:* Alaa Musa; Tariq Alkhiat; customer care; ae.mumzworld; Hussain
> Firoz Miyagamwala
> *Subject:* Re: R3716753635 || 100156859
>
>
>
> Hi Mahmoud,
>
>
>
> Do we have an update?
>
>
>
> The customer just called to follow up. May we please call him prior to
> collection and ensure to have it done Today at the earliest.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 22 Jul 2020 at 14:47, Mahmoud Omar <[email-masked]> wrote:
>
> Hi ,
>
>
>
> We will do the needful .
>
>
>
> Regards ,
>
>
>
> *From:* Alaa Musa [mailto:[email-masked]]
> *Sent:* Wednesday, July 22, 2020 10:51 AM
> *To:* Mahmoud Omar; Tariq Alkhiat
> *Cc:* customer care; ae.mumzworld; Hussain Firoz Miyagamwala
> *Subject:* R3716753635 || 100156859
>
>
>
> Dear Mamhoud,
>
>
>
> Please arrange for the collection from this customer, we need the item to
> be collected within today latest tomorrow morning, as  the customer is
> travelling.
>
>
>
> Regards,
>
> Alaa
>
>