Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ankit Malhotra <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 23 Jul 2020 12:38:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

CC team has no access to that file you are referring to.

@Mostafa saad <[email-masked]>  - we need your support, please
provide the tracker asap.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 12:26 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> The below is just the Image, Can I get the file in excel so that I can
> create CRAs.
>
>
>
>
> On Thu, Jul 23, 2020 at 11:40 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> What excel file you still need? Shajeeb already confirmed One Click has
>> been charged and the tracker has already been updated.
>>
>> @Mostafa saad <[email-masked]>  - do you have this file Hussain
>> is asking?
>>
>> We keep on receiving calls from these customers asking for their refunds.
>> They didn't receive their orders and until now they haven't received their
>> money back.
>>
>> Please let's resolve this issue once and for all. This is long overdue.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jul 20, 2020 at 9:17 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Joyce / Mostafa,
>>>
>>> Can you please share these in excel file, I will make sure the CRAs are
>>> created and received today.
>>>
>>>
>>>
>>> On Mon, Jul 20, 2020 at 8:54 AM Shajeeb <[email-masked]> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>>
>>>>
>>>> We already charged these to courier same updated in the tracker also.
>>>>
>>>>
>>>>
>>>> *Shajeeb*
>>>>
>>>> Accountant
>>>>
>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Sagar Khawani <[email-masked]>
>>>> *Sent:* Sunday, July 19, 2020 6:31 PM
>>>> *To:* Hyacinth Joyce <[email-masked]>; Hussain Firoz Miyagamwala <
>>>> [email-masked]>; Shajeeb Cheriyath <[email-masked]>;
>>>> Amir Julkarnain <[email-masked]>; Ekta Jesswani <
>>>> [email-masked]>
>>>> *Cc:* Mostafa saad <[email-masked]>; lastmile <
>>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
>>>> D'Souza <[email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Ankit Malhotra <
>>>> [email-masked]>; Mary Anne Agapito <[email-masked]
>>>> >
>>>> *Subject:* RE: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Hi Joyce
>>>>
>>>>
>>>>
>>>> While sending email don’t mention *team*
>>>>
>>>> Kindly mention who will be in charge of the below action or else no one
>>>> will take action.
>>>>
>>>>
>>>>
>>>> All are lost shipment ? Kindly confirm
>>>>
>>>> Hussain pls create CRA and receive in write off location – once shajeeb
>>>> confirm that we have billed to shipper in NS.
>>>>
>>>>
>>>>
>>>> Thx
>>>>
>>>> Sagar
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Sunday, July 19, 2020 5:59 PM
>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Shajeeb <
>>>> [email-masked]>; amir <[email-masked]>; ekta <
>>>> [email-masked]>
>>>> *Cc:* sagar <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; lastmile <[email-masked]>; Mohamed
>>>> Magdy <[email-masked]>; Alina D'Souza <[email-masked]>;
>>>> ccteam <[email-masked]>; returns fc <[email-masked]>;
>>>> Ankit Malhotra <[email-masked]>; Mary Anne Agapito <
>>>> [email-masked]>
>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> CRA's are not yet updated for the below order numbers in RED.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly note that we have sent numerous follow-up about this and the
>>>> customers are following up constantly.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, 17 Jul 2020 at 10:09, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Hussain,
>>>>
>>>>
>>>>
>>>> Please create the CRA for all in red to initiate the refund.
>>>>
>>>>
>>>>
>>>> This was declared lost by One Click.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Shajeeb,
>>>>
>>>>
>>>>
>>>> Thank you for the update.
>>>>
>>>>
>>>>
>>>> We need to create CRA for all the mentioned order numbers below in RED.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>>>>
>>>> Hi Hussain,
>>>>
>>>>
>>>>
>>>> Please create CRA and receive in system as we already charged courier
>>>> for the order 600855143.
>>>>
>>>>
>>>>
>>>> *Shajeeb*
>>>>
>>>> Accountant
>>>>
>>>> *P* +971 4 245 1366      * E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>>> Image removed by sender. snapchat]
>>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>>> sender. twitter] <https://twitter.com/mumzworld>
>>>>
>>>> <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Sunday, July 12, 2020 1:12 PM
>>>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>>>> Mostafa saad <[email-masked]>; lastmile <
>>>> [email-masked]>
>>>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; ekta <[email-masked]>; amir <
>>>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam <
>>>> [email-masked]>; returns fc <[email-masked]>; Rosette
>>>> Modiri <[email-masked]>; Ankit Malhotra <
>>>> [email-masked]>
>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Shajeeb,
>>>>
>>>>
>>>>
>>>> Please assist with the above-mentioned order numbers.
>>>>
>>>>
>>>>
>>>> As per lastmile the mentioned shipment were all updated on the sheet as
>>>> lost.
>>>>
>>>>
>>>>
>>>> We have escalated refund for the orders however it is not being
>>>> processed as Sagar is asking to create CRA.
>>>>
>>>>
>>>>
>>>> Kindly advise who should create and receive these CRA's to proceed with
>>>> the refund.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <
>>>> [email-masked]> wrote:
>>>>
>>>>
>>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Just a follow-up. Please confirm soon.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>> Ankit Malhotra
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From: *"Mohamed Magdy" <[email-masked]>
>>>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina D'Souza" <
>>>> [email-masked]>
>>>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>>>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>>>> "ccteam" <[email-masked]>, "returns fc" <[email-masked]>,
>>>> "sagar" <[email-masked]>, "Rosette Modiri" <[email-masked]>
>>>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> @Alina D'Souza <[email-masked]> ....FYA
>>>>
>>>>
>>>>
>>>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>>
>>>>
>>>> This is regarding order # 600855143. The customer is following up for
>>>> the ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU:
>>>> MAF-9110022678).
>>>>
>>>>
>>>>
>>>> Please create CRA for the item and confirm in order to respond back to
>>>> the customer with no further delays.
>>>>
>>>>
>>>>
>>>> Your immediate revert in this matter will help keep the customer
>>>> informed and avoid dis-satisfactory response.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> Best regards
>>>>
>>>>
>>>>
>>>> Ankit Malhotra
>>>>
>>>> @Mumzworld Team
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From: *"Rosette Modiri" <[email-masked]>
>>>> *To: *"Ankit Malhotra" <[email-masked]>
>>>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>>>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From: *"Mary Anne Agapito" <[email-masked]>
>>>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>>>> [email-masked]>
>>>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>>>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>>>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>>>> [email-masked]>, "customer care" <[email-masked]>,
>>>> "Hyacinth Joyce" <[email-masked]>
>>>> *Sent: *Sunday, 5 July, 2020 19:16:47
>>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Ekta and Amir,
>>>>
>>>> There are several orders that were confirmed lost by One Click. The
>>>> finance team is asking for CRA. I spoke with Denmark and they are not able
>>>> to create it since the item is not with them.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please assist. The customer keeps on following up on their refunds and
>>>> extremely upset about the delay.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> The customer for the below-mentioned order no. called to follow up.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The refund has been escalated -  Incident #1166582
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> Please create the CRA, we have pending refunds waiting and the customer
>>>> is very upset about the delay.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> Please create the CRA for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> A gentle reminder on the above.
>>>>
>>>>
>>>>
>>>> Please create the CRA. Customers keep on following up on their refund.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>> Please create a CRA to all the orders mentioned below:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> The finance team is unable to process the refund unless there are CRA
>>>> for all.
>>>>
>>>>
>>>>
>>>> Please assist. Customers keep on following up on their refunds.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>>>> wrote:
>>>>
>>>> Denmark,
>>>>
>>>> Can you create one and confirm
>>>>
>>>> Thx
>>>>
>>>> Sagar
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>> *Sent:* Friday, June 19, 2020 5:31 PM
>>>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>>>> [email-masked]>; Returns.fc <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
>>>> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>
>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> A gentle reminder on the above.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> For this order,
>>>>
>>>>
>>>>
>>>>
>>>> 600853022_2
>>>>
>>>> MMZT-1014XJ2-DOVE-L
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>>>
>>>> Bravado - Original Nursing Bra - Dove Heather, L
>>>>
>>>>
>>>>
>>>> It's one of the lost shipments declared by One Click, finance needs the
>>>> CRA in order to refund it.
>>>>
>>>>
>>>>
>>>> Please create the CRA and advise when done.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Sagar,
>>>>
>>>>
>>>>
>>>> For order -  600839184, this is under baby registry. The recipient is
>>>> about to give birth in 2 days, thus a new order was created.
>>>>
>>>>
>>>>
>>>> The new order # was given below and it has a total value of 821.21 AED
>>>> 600886337
>>>>
>>>>
>>>>
>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>> <[email-masked]>  - please pick and pack asap when fulfilled
>>>>
>>>>
>>>>
>>>> @lastmile <[email-masked]> @Mostafa saad
>>>> <[email-masked]> - please arrange an urgent delivery when
>>>> completed
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> As mentioned in the previous email, the given order numbers were deemed
>>>> lost by the courier.
>>>>
>>>>
>>>>
>>>> Please create the CRA as finance is asking for it in order to process
>>>> the refund.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Ekta,
>>>>
>>>>
>>>>
>>>> For this order
>>>>
>>>>
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853022_2
>>>>
>>>> 18137273
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>>
>>>> The item is out of stock and the customer doesn't other items. The
>>>> customer wants a credit card refund.
>>>>
>>>>
>>>>
>>>> Can I raise a refund request now or shall we wait until the
>>>> investigation is over?
>>>>
>>>>
>>>>
>>>> Please advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Shajeeb/ Danny,
>>>>
>>>>
>>>>
>>>> Good afternoon!
>>>>
>>>>
>>>>
>>>> Investigation is still going on.
>>>>
>>>>
>>>>
>>>> Once it is approved, we will let you know.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Carmella Singh *
>>>> Account Representative
>>>> *One Click* Delivery Services
>>>> Mobile: +971 524758143
>>>> Tel: +971 (0) 4 368 7011
>>>>
>>>> www.1click2deliver.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Danny Naik <[email-masked]>
>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>> *To:* Shajeeb C <[email-masked]>
>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Ahmed Nawaz <[email-masked]>;
>>>> Diana Fontanilla <[email-masked]>
>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Carmella,
>>>>
>>>>
>>>>
>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>
>>>>
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>>
>>>> *Danny Naik*
>>>>
>>>> Chief Accountant
>>>>
>>>> Mobile +971 5 222 94356
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>>>
>>>> Hi Danny,
>>>>
>>>>
>>>>
>>>> Please issue the CN for the same ASAP.
>>>>
>>>> All the same will be deducted from the payments.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Shajeeb
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>> <[email-masked]>  All theses shipments were updating on the sheet
>>>> also please update them as lost.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>> <[email-masked]> Please place new orders to the mentioned
>>>> customers ASAP.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please note we already applied replacement for  600858031  this order,
>>>> please process a replacement for rest eight orders.
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>> Sujan Raj,
>>>>
>>>> Mobile : +971506855826
>>>>
>>>> Email : [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>> [email-masked]> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Good day!
>>>>
>>>>
>>>>
>>>> We need your kind assistance if you can send replacement for the below
>>>> 9 Orders.
>>>>
>>>>
>>>>
>>>> We are facing an issue with this driver, who refused to report Back to
>>>> Work and have tagged all orders as Delivered.
>>>>
>>>>
>>>>
>>>> We apologize for this inconvenience , trust that we are already doing
>>>> an investigation internally for this.
>>>>
>>>>
>>>>
>>>> In the meantime, please let us know as Sujan already has spoken to
>>>> these 9 customers and they are expecting the package anytime soon.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Date*
>>>>
>>>> *Order #*
>>>>
>>>> *Order ID*
>>>>
>>>> *Driver*
>>>>
>>>> *Status*
>>>>
>>>> *Update*
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853022_2
>>>>
>>>> 18137273
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/17/2020
>>>>
>>>> 600839184
>>>>
>>>> 18137324
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853041_1
>>>>
>>>> 18137378
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600841993
>>>>
>>>> 18184483
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600849011_2
>>>>
>>>> 18184496
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600855143
>>>>
>>>> 18184613
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600848439
>>>>
>>>> 18231853
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Received
>>>>
>>>> 5/19/2020
>>>>
>>>> 600858031
>>>>
>>>> 18231897
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600860737_1
>>>>
>>>> 18231901
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600852648
>>>>
>>>> 18231928
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Carmella Singh *
>>>> Account Representative
>>>> *One Click* Delivery Services
>>>> Mobile: +971 524758143
>>>> Tel: +971 (0) 4 368 7011
>>>>
>>>> www.1click2deliver.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>>
>>>>