Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ankit Malhotra <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 23 Jul 2020 12:25:23 +0400
List-Id: <ccteam.mumzworld.com>

The below is just the Image, Can I get the file in excel so that I can
create CRAs.

On Thu, Jul 23, 2020 at 11:40 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> What excel file you still need? Shajeeb already confirmed One Click has
> been charged and the tracker has already been updated.
>
> @Mostafa saad <[email-masked]>  - do you have this file Hussain
> is asking?
>
> We keep on receiving calls from these customers asking for their refunds.
> They didn't receive their orders and until now they haven't received their
> money back.
>
> Please let's resolve this issue once and for all. This is long overdue.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 20, 2020 at 9:17 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Joyce / Mostafa,
>>
>> Can you please share these in excel file, I will make sure the CRAs are
>> created and received today.
>>
>>
>>
>> On Mon, Jul 20, 2020 at 8:54 AM Shajeeb <[email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>>
>>>
>>> We already charged these to courier same updated in the tracker also.
>>>
>>>
>>>
>>> *Shajeeb*
>>>
>>> Accountant
>>>
>>> *P* +971 4 245 1366      * E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Sagar Khawani <[email-masked]>
>>> *Sent:* Sunday, July 19, 2020 6:31 PM
>>> *To:* Hyacinth Joyce <[email-masked]>; Hussain Firoz Miyagamwala <
>>> [email-masked]>; Shajeeb Cheriyath <[email-masked]>; Amir
>>> Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; lastmile <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Ankit Malhotra <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>> *Subject:* RE: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>>
>>>
>>> Hi Joyce
>>>
>>>
>>>
>>> While sending email don’t mention *team*
>>>
>>> Kindly mention who will be in charge of the below action or else no one
>>> will take action.
>>>
>>>
>>>
>>> All are lost shipment ? Kindly confirm
>>>
>>> Hussain pls create CRA and receive in write off location – once shajeeb
>>> confirm that we have billed to shipper in NS.
>>>
>>>
>>>
>>> Thx
>>>
>>> Sagar
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce <[email-masked]>
>>> *Sent:* Sunday, July 19, 2020 5:59 PM
>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Shajeeb <
>>> [email-masked]>; amir <[email-masked]>; ekta <
>>> [email-masked]>
>>> *Cc:* sagar <[email-masked]>; Mostafa saad <[email-masked]>;
>>> lastmile <[email-masked]>; Mohamed Magdy <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; ccteam <[email-masked]>;
>>> returns fc <[email-masked]>; Ankit Malhotra <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> CRA's are not yet updated for the below order numbers in RED.
>>>
>>>
>>>
>>>
>>>
>>> Kindly note that we have sent numerous follow-up about this and the
>>> customers are following up constantly.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Fri, 17 Jul 2020 at 10:09, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Hussain,
>>>
>>>
>>>
>>> Please create the CRA for all in red to initiate the refund.
>>>
>>>
>>>
>>> This was declared lost by One Click.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Shajeeb,
>>>
>>>
>>>
>>> Thank you for the update.
>>>
>>>
>>>
>>> We need to create CRA for all the mentioned order numbers below in RED.
>>>
>>>
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>>>
>>> Hi Hussain,
>>>
>>>
>>>
>>> Please create CRA and receive in system as we already charged courier
>>> for the order 600855143.
>>>
>>>
>>>
>>> *Shajeeb*
>>>
>>> Accountant
>>>
>>> *P* +971 4 245 1366      * E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>>> Image removed by sender. snapchat]
>>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>>> sender. twitter] <https://twitter.com/mumzworld>
>>>
>>> <https://www.mumzworld.com/en/>
>>>
>>> <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce <[email-masked]>
>>> *Sent:* Sunday, July 12, 2020 1:12 PM
>>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>>> Mostafa saad <[email-masked]>; lastmile <[email-masked]
>>> >
>>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; ekta <[email-masked]>; amir <
>>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam <
>>> [email-masked]>; returns fc <[email-masked]>; Rosette
>>> Modiri <[email-masked]>; Ankit Malhotra <
>>> [email-masked]>
>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Shajeeb,
>>>
>>>
>>>
>>> Please assist with the above-mentioned order numbers.
>>>
>>>
>>>
>>> As per lastmile the mentioned shipment were all updated on the sheet as
>>> lost.
>>>
>>>
>>>
>>> We have escalated refund for the orders however it is not being
>>> processed as Sagar is asking to create CRA.
>>>
>>>
>>>
>>> Kindly advise who should create and receive these CRA's to proceed with
>>> the refund.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <
>>> [email-masked]> wrote:
>>>
>>>
>>>
>>> Hi,
>>>
>>>
>>>
>>> Just a follow-up. Please confirm soon.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Ankit Malhotra
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"Mohamed Magdy" <[email-masked]>
>>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina D'Souza" <
>>> [email-masked]>
>>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>>> "ccteam" <[email-masked]>, "returns fc" <[email-masked]>,
>>> "sagar" <[email-masked]>, "Rosette Modiri" <[email-masked]>
>>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> @Alina D'Souza <[email-masked]> ....FYA
>>>
>>>
>>>
>>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>>> [email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>>
>>>
>>> This is regarding order # 600855143. The customer is following up for
>>> the ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU:
>>> MAF-9110022678).
>>>
>>>
>>>
>>> Please create CRA for the item and confirm in order to respond back to
>>> the customer with no further delays.
>>>
>>>
>>>
>>> Your immediate revert in this matter will help keep the customer
>>> informed and avoid dis-satisfactory response.
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> Best regards
>>>
>>>
>>>
>>> Ankit Malhotra
>>>
>>> @Mumzworld Team
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"Rosette Modiri" <[email-masked]>
>>> *To: *"Ankit Malhotra" <[email-masked]>
>>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>> ------------------------------
>>>
>>> *From: *"Mary Anne Agapito" <[email-masked]>
>>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>>> [email-masked]>
>>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>>> [email-masked]>, "customer care" <[email-masked]>, "Hyacinth
>>> Joyce" <[email-masked]>
>>> *Sent: *Sunday, 5 July, 2020 19:16:47
>>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Ekta and Amir,
>>>
>>> There are several orders that were confirmed lost by One Click. The
>>> finance team is asking for CRA. I spoke with Denmark and they are not able
>>> to create it since the item is not with them.
>>>
>>>
>>>
>>>
>>>
>>> Please assist. The customer keeps on following up on their refunds and
>>> extremely upset about the delay.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>> The customer for the below-mentioned order no. called to follow up.
>>>
>>>
>>>
>>>
>>>
>>> The refund has been escalated -  Incident #1166582
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>> Please create the CRA, we have pending refunds waiting and the customer
>>> is very upset about the delay.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>> Please create the CRA for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>> A gentle reminder on the above.
>>>
>>>
>>>
>>> Please create the CRA. Customers keep on following up on their refund.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>> Please create a CRA to all the orders mentioned below:
>>>
>>>
>>>
>>>
>>>
>>> The finance team is unable to process the refund unless there are CRA
>>> for all.
>>>
>>>
>>>
>>> Please assist. Customers keep on following up on their refunds.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>> Denmark,
>>>
>>> Can you create one and confirm
>>>
>>> Thx
>>>
>>> Sagar
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Friday, June 19, 2020 5:31 PM
>>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>; Returns.fc <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
>>> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
>>> Julkarnain <[email-masked]>
>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> A gentle reminder on the above.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> For this order,
>>>
>>>
>>>
>>>
>>> 600853022_2
>>>
>>> MMZT-1014XJ2-DOVE-L
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>>
>>> Bravado - Original Nursing Bra - Dove Heather, L
>>>
>>>
>>>
>>> It's one of the lost shipments declared by One Click, finance needs the
>>> CRA in order to refund it.
>>>
>>>
>>>
>>> Please create the CRA and advise when done.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Sagar,
>>>
>>>
>>>
>>> For order -  600839184, this is under baby registry. The recipient is
>>> about to give birth in 2 days, thus a new order was created.
>>>
>>>
>>>
>>> The new order # was given below and it has a total value of 821.21 AED
>>> 600886337
>>>
>>>
>>>
>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>> <[email-masked]>  - please pick and pack asap when fulfilled
>>>
>>>
>>>
>>> @lastmile <[email-masked]> @Mostafa saad
>>> <[email-masked]> - please arrange an urgent delivery when
>>> completed
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> As mentioned in the previous email, the given order numbers were deemed
>>> lost by the courier.
>>>
>>>
>>>
>>> Please create the CRA as finance is asking for it in order to process
>>> the refund.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Ekta,
>>>
>>>
>>>
>>> For this order
>>>
>>>
>>>
>>> 5/17/2020
>>>
>>> 600853022_2
>>>
>>> 18137273
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>>
>>> The item is out of stock and the customer doesn't other items. The
>>> customer wants a credit card refund.
>>>
>>>
>>>
>>> Can I raise a refund request now or shall we wait until the
>>> investigation is over?
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>> [email-masked]> wrote:
>>>
>>> Dear Shajeeb/ Danny,
>>>
>>>
>>>
>>> Good afternoon!
>>>
>>>
>>>
>>> Investigation is still going on.
>>>
>>>
>>>
>>> Once it is approved, we will let you know.
>>>
>>>
>>>
>>>
>>>
>>> *Carmella Singh *
>>> Account Representative
>>> *One Click* Delivery Services
>>> Mobile: +971 524758143
>>> Tel: +971 (0) 4 368 7011
>>>
>>> www.1click2deliver.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Danny Naik <[email-masked]>
>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>> *To:* Shajeeb C <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>> customer care <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Ahmed Nawaz <[email-masked]>;
>>> Diana Fontanilla <[email-masked]>
>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Carmella,
>>>
>>>
>>>
>>> Kindly confirm me on the below with the CN amount and orde details.
>>>
>>>
>>>
>>> *Regards,*
>>>
>>>
>>>
>>> *Danny Naik*
>>>
>>> Chief Accountant
>>>
>>> Mobile +971 5 222 94356
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>>
>>> Hi Danny,
>>>
>>>
>>>
>>> Please issue the CN for the same ASAP.
>>>
>>> All the same will be deducted from the payments.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Shajeeb
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>> <[email-masked]>  All theses shipments were updating on the sheet
>>> also please update them as lost.
>>>
>>>
>>>
>>> @Ekta Jesswani <[email-masked]> @customer care
>>> <[email-masked]> Please place new orders to the mentioned
>>> customers ASAP.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please note we already applied replacement for  600858031  this order,
>>> please process a replacement for rest eight orders.
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>> Sujan Raj,
>>>
>>> Mobile : +971506855826
>>>
>>> Email : [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>> [email-masked]> wrote:
>>>
>>> Dears,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> We need your kind assistance if you can send replacement for the below
>>> 9 Orders.
>>>
>>>
>>>
>>> We are facing an issue with this driver, who refused to report Back to
>>> Work and have tagged all orders as Delivered.
>>>
>>>
>>>
>>> We apologize for this inconvenience , trust that we are already doing an
>>> investigation internally for this.
>>>
>>>
>>>
>>> In the meantime, please let us know as Sujan already has spoken to these
>>> 9 customers and they are expecting the package anytime soon.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Date*
>>>
>>> *Order #*
>>>
>>> *Order ID*
>>>
>>> *Driver*
>>>
>>> *Status*
>>>
>>> *Update*
>>>
>>> 5/17/2020
>>>
>>> 600853022_2
>>>
>>> 18137273
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/17/2020
>>>
>>> 600839184
>>>
>>> 18137324
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/17/2020
>>>
>>> 600853041_1
>>>
>>> 18137378
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600841993
>>>
>>> 18184483
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600849011_2
>>>
>>> 18184496
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600855143
>>>
>>> 18184613
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600848439
>>>
>>> 18231853
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Received
>>>
>>> 5/19/2020
>>>
>>> 600858031
>>>
>>> 18231897
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600860737_1
>>>
>>> 18231901
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600852648
>>>
>>> 18231928
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>>
>>>
>>>
>>>
>>> *Carmella Singh *
>>> Account Representative
>>> *One Click* Delivery Services
>>> Mobile: +971 524758143
>>> Tel: +971 (0) 4 368 7011
>>>
>>> www.1click2deliver.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>