Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Shajeeb <[email-masked]>, Sagar Khawani <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ankit Malhotra <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 23 Jul 2020 11:40:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

What excel file you still need? Shajeeb already confirmed One Click has
been charged and the tracker has already been updated.

@Mostafa saad <[email-masked]>  - do you have this file Hussain is
asking?

We keep on receiving calls from these customers asking for their refunds.
They didn't receive their orders and until now they haven't received their
money back.

Please let's resolve this issue once and for all. This is long overdue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 20, 2020 at 9:17 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Joyce / Mostafa,
>
> Can you please share these in excel file, I will make sure the CRAs are
> created and received today.
>
>
>
> On Mon, Jul 20, 2020 at 8:54 AM Shajeeb <[email-masked]> wrote:
>
>> Hi Hussain,
>>
>>
>>
>> We already charged these to courier same updated in the tracker also.
>>
>>
>>
>> *Shajeeb*
>>
>> Accountant
>>
>> *P* +971 4 245 1366      * E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> *From:* Sagar Khawani <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 6:31 PM
>> *To:* Hyacinth Joyce <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; Shajeeb Cheriyath <[email-masked]>; Amir
>> Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; lastmile <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Alina
>> D'Souza <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Ankit Malhotra <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> *Subject:* RE: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>>
>>
>> Hi Joyce
>>
>>
>>
>> While sending email don’t mention *team*
>>
>> Kindly mention who will be in charge of the below action or else no one
>> will take action.
>>
>>
>>
>> All are lost shipment ? Kindly confirm
>>
>> Hussain pls create CRA and receive in write off location – once shajeeb
>> confirm that we have billed to shipper in NS.
>>
>>
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 5:59 PM
>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Shajeeb <
>> [email-masked]>; amir <[email-masked]>; ekta <
>> [email-masked]>
>> *Cc:* sagar <[email-masked]>; Mostafa saad <[email-masked]>;
>> lastmile <[email-masked]>; Mohamed Magdy <[email-masked]>;
>> Alina D'Souza <[email-masked]>; ccteam <[email-masked]>;
>> returns fc <[email-masked]>; Ankit Malhotra <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> CRA's are not yet updated for the below order numbers in RED.
>>
>>
>>
>>
>>
>> Kindly note that we have sent numerous follow-up about this and the
>> customers are following up constantly.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, 17 Jul 2020 at 10:09, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> Please create the CRA for all in red to initiate the refund.
>>
>>
>>
>> This was declared lost by One Click.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 1:19 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Shajeeb,
>>
>>
>>
>> Thank you for the update.
>>
>>
>>
>> We need to create CRA for all the mentioned order numbers below in RED.
>>
>>
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 12 Jul 2020 at 13:14, Shajeeb <[email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> Please create CRA and receive in system as we already charged courier for
>> the order 600855143.
>>
>>
>>
>> *Shajeeb*
>>
>> Accountant
>>
>> *P* +971 4 245 1366      * E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>> Image removed by sender. snapchat]
>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>> sender. twitter] <https://twitter.com/mumzworld>
>>
>> <https://www.mumzworld.com/en/>
>>
>> <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 1:12 PM
>> *To:* shajeeb <[email-masked]>; sagar <[email-masked]>;
>> Mostafa saad <[email-masked]>; lastmile <[email-masked]>
>> *Cc:* Mohamed Magdy <[email-masked]>; Alina D'Souza <
>> [email-masked]>; ekta <[email-masked]>; amir <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; ccteam <
>> [email-masked]>; returns fc <[email-masked]>; Rosette
>> Modiri <[email-masked]>; Ankit Malhotra <
>> [email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Shajeeb,
>>
>>
>>
>> Please assist with the above-mentioned order numbers.
>>
>>
>>
>> As per lastmile the mentioned shipment were all updated on the sheet as
>> lost.
>>
>>
>>
>> We have escalated refund for the orders however it is not being processed
>> as Sagar is asking to create CRA.
>>
>>
>>
>> Kindly advise who should create and receive these CRA's to proceed with
>> the refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, 10 Jul 2020 at 09:03, Ankit Malhotra <[email-masked]>
>> wrote:
>>
>>
>>
>> Hi,
>>
>>
>>
>> Just a follow-up. Please confirm soon.
>>
>>
>>
>> Thanks
>>
>> Ankit Malhotra
>>
>>
>> ------------------------------
>>
>> *From: *"Mohamed Magdy" <[email-masked]>
>> *To: *"Ankit Malhotra" <[email-masked]>, "Alina D'Souza" <
>> [email-masked]>
>> *Cc: *"ekta" <[email-masked]>, "shajeeb" <[email-masked]>,
>> "amir" <[email-masked]>, "Umang Mehrotra" <[email-masked]>,
>> "ccteam" <[email-masked]>, "returns fc" <[email-masked]>,
>> "sagar" <[email-masked]>, "Rosette Modiri" <[email-masked]>
>> *Sent: *Wednesday, July 8, 2020 1:39:06 PM
>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> @Alina D'Souza <[email-masked]> ....FYA
>>
>>
>>
>> On Wed, Jul 8, 2020 at 10:54 AM Ankit Malhotra <
>> [email-masked]> wrote:
>>
>> Hi All,
>>
>>
>>
>> This is regarding order # 600855143. The customer is following up for the
>> ordered item - "Monsoon - Tiana Ballerina - Ivory" (SKU: MAF-9110022678).
>>
>>
>>
>> Please create CRA for the item and confirm in order to respond back to
>> the customer with no further delays.
>>
>>
>>
>> Your immediate revert in this matter will help keep the customer informed
>> and avoid dis-satisfactory response.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Best regards
>>
>>
>>
>> Ankit Malhotra
>>
>> @Mumzworld Team
>>
>>
>> ------------------------------
>>
>> *From: *"Rosette Modiri" <[email-masked]>
>> *To: *"Ankit Malhotra" <[email-masked]>
>> *Sent: *Wednesday, July 8, 2020 11:49:03 AM
>> *Subject: *Fwd: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>> ------------------------------
>>
>> *From: *"Mary Anne Agapito" <[email-masked]>
>> *To: *"ekta" <[email-masked]>, "Amir Julkarnain" <
>> [email-masked]>
>> *Cc: *"Denmark A" <[email-masked]>, "Returns.fc" <
>> [email-masked]>, "Eugene Mugisa" <[email-masked]>,
>> "Shajeeb Cheriyath" <[email-masked]>, "Sagar Khawani" <
>> [email-masked]>, "customer care" <[email-masked]>, "Hyacinth
>> Joyce" <[email-masked]>
>> *Sent: *Sunday, 5 July, 2020 19:16:47
>> *Subject: *Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Ekta and Amir,
>>
>> There are several orders that were confirmed lost by One Click. The
>> finance team is asking for CRA. I spoke with Denmark and they are not able
>> to create it since the item is not with them.
>>
>>
>>
>>
>>
>> Please assist. The customer keeps on following up on their refunds and
>> extremely upset about the delay.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 2, 2020 at 5:41 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> The customer for the below-mentioned order no. called to follow up.
>>
>>
>>
>>
>>
>> The refund has been escalated -  Incident #1166582
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 1 Jul 2020 at 10:55, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please create the CRA, we have pending refunds waiting and the customer
>> is very upset about the delay.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 28, 2020 at 10:54 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>> Please create the CRA for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 27, 2020 at 10:36 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>> A gentle reminder on the above.
>>
>>
>>
>> Please create the CRA. Customers keep on following up on their refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 24, 2020 at 4:42 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please create a CRA to all the orders mentioned below:
>>
>>
>>
>>
>>
>> The finance team is unable to process the refund unless there are CRA for
>> all.
>>
>>
>>
>> Please assist. Customers keep on following up on their refunds.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 20, 2020 at 11:04 AM Sagar Khawani <[email-masked]>
>> wrote:
>>
>> Denmark,
>>
>> Can you create one and confirm
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Friday, June 19, 2020 5:31 PM
>> *To:* Denmark A <[email-masked]>; Umang Mehrotra <
>> [email-masked]>; Returns.fc <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shajeeb C <
>> [email-masked]>; Sagar Khawani <[email-masked]>; Amir
>> Julkarnain <[email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> A gentle reminder on the above.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> For this order,
>>
>>
>>
>>
>> 600853022_2
>>
>> MMZT-1014XJ2-DOVE-L
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076>
>>
>> Bravado - Original Nursing Bra - Dove Heather, L
>>
>>
>>
>> It's one of the lost shipments declared by One Click, finance needs the
>> CRA in order to refund it.
>>
>>
>>
>> Please create the CRA and advise when done.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar,
>>
>>
>>
>> For order -  600839184, this is under baby registry. The recipient is
>> about to give birth in 2 days, thus a new order was created.
>>
>>
>>
>> The new order # was given below and it has a total value of 821.21 AED
>> 600886337
>>
>>
>>
>> @Outbound.fc <[email-masked]> @Mohit Caleb
>> <[email-masked]>  - please pick and pack asap when fulfilled
>>
>>
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - please arrange an urgent delivery when
>> completed
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> As mentioned in the previous email, the given order numbers were deemed
>> lost by the courier.
>>
>>
>>
>> Please create the CRA as finance is asking for it in order to process the
>> refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> For this order
>>
>>
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>> The item is out of stock and the customer doesn't other items. The
>> customer wants a credit card refund.
>>
>>
>>
>> Can I raise a refund request now or shall we wait until the investigation
>> is over?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dear Shajeeb/ Danny,
>>
>>
>>
>> Good afternoon!
>>
>>
>>
>> Investigation is still going on.
>>
>>
>>
>> Once it is approved, we will let you know.
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>
>>
>>
>>
>> *From:* Danny Naik <[email-masked]>
>> *Sent:* Monday, June 1, 2020 3:14 PM
>> *To:* Shajeeb C <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>> [email-masked]>; Sujan Raj <[email-masked]>;
>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Ahmed Nawaz <[email-masked]>; Diana Fontanilla <
>> [email-masked]>
>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>
>>
>>
>> Hi Carmella,
>>
>>
>>
>> Kindly confirm me on the below with the CN amount and orde details.
>>
>>
>>
>> *Regards,*
>>
>>
>>
>> *Danny Naik*
>>
>> Chief Accountant
>>
>> Mobile +971 5 222 94356
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>
>> Hi Danny,
>>
>>
>>
>> Please issue the CN for the same ASAP.
>>
>> All the same will be deducted from the payments.
>>
>>
>>
>> Regards,
>>
>> Shajeeb
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>> <[email-masked]>  All theses shipments were updating on the sheet
>> also please update them as lost.
>>
>>
>>
>> @Ekta Jesswani <[email-masked]> @customer care <[email-masked]> Please
>> place new orders to the mentioned customers ASAP.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Please note we already applied replacement for  600858031  this order,
>> please process a replacement for rest eight orders.
>>
>>
>>
>> Warm Regards,
>>
>> Sujan Raj,
>>
>> Mobile : +971506855826
>>
>> Email : [email-masked]
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>> [email-masked]> wrote:
>>
>> Dears,
>>
>>
>>
>> Good day!
>>
>>
>>
>> We need your kind assistance if you can send replacement for the below  9
>> Orders.
>>
>>
>>
>> We are facing an issue with this driver, who refused to report Back to
>> Work and have tagged all orders as Delivered.
>>
>>
>>
>> We apologize for this inconvenience , trust that we are already doing an
>> investigation internally for this.
>>
>>
>>
>> In the meantime, please let us know as Sujan already has spoken to these
>> 9 customers and they are expecting the package anytime soon.
>>
>>
>>
>>
>>
>>
>>
>> *Date*
>>
>> *Order #*
>>
>> *Order ID*
>>
>> *Driver*
>>
>> *Status*
>>
>> *Update*
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600839184
>>
>> 18137324
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/17/2020
>>
>> 600853041_1
>>
>> 18137378
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600841993
>>
>> 18184483
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600849011_2
>>
>> 18184496
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/18/2020
>>
>> 600855143
>>
>> 18184613
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600848439
>>
>> 18231853
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Received
>>
>> 5/19/2020
>>
>> 600858031
>>
>> 18231897
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600860737_1
>>
>> 18231901
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> 5/19/2020
>>
>> 600852648
>>
>> 18231928
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>>
>>
>>
>>
>> *Carmella Singh *
>> Account Representative
>> *One Click* Delivery Services
>> Mobile: +971 524758143
>> Tel: +971 (0) 4 368 7011
>>
>> www.1click2deliver.com
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>