Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 09:40:16 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Samiya / Ronald,

Good day.

A gentle reminder below.

Please confirm if the complete shipment is now received. Our operations team returned the pending piece yesterday ( 22/07/2020 ), received by : NESTY JOHN PASCUA.

Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >> >> Sent: 07/21/2020 23:08 >> >>
Hi Ronald / Samiya,
 
Good day.
 
With regards to the subject shipment. It appears that 1 piece was returned back to MUMZWORLD & 1 piece is pending at our facility.
 
Please confirm if this piece was received at your end. ( Image attached ).
 
Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >> >> Sent: Mon, 20 Jul 2020 17:32:36 UTC+04:00 >> >>
Hi Team, >> >>please confirm what's the status of the missing package:item is:BK-PY86B64Cbabytrend - Lil Snooze Deluxe II Nursery Center - Twinkle Twinkle Little Moon >> >>@Ronald Gaviola  please assist here. >> >>Regards  >>
On Thu, Jul 16, 2020 at 3:00 PM ae.mumzworld via customer care <[email-masked]> wrote: >>Dear Ronald,
 >>
Apologies for the delay. Our ops team is still investigating on this with the security team.
 >>
Please hold for further updates.
 >>
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Jestin FrancoKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
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 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >> >> Sent: Tue, 14 Jul 2020 17:48:25 UTC+04:00 >> >>
Khalid, >> >>What is the update here? If no concrete answer until tomorrow we will consider it lost and charge back to you. >>  >>  >>  >> Regards,Ronald >> >>
On Sun, Jul 12, 2020 at 3:48 PM <[email-masked]> wrote: >>Hi Sabid,
 >>
Good day.
 >>
This is a following to subject case.
 >>
The investigation is still on going with our operations team.
 >>
Please provide us with images of the item that you are yet to receive & it's packaging. This will greatly assist with our searches.
 >>
Our sincere apologies for the inconvenience caused.
 >>
Should you require any further assistance, please contact me directly. Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >> >> Sent: 06/26/2020 03:08 >> >>
Hi Sabid,
  >>
Good day.
  >>
According to our records, the return was refused on waybill : 4107758664.
  >>
I shall check & confirm on the status, with our operations team.
  >>
Should you require any further assistance, please contact me directly. Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
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 >> >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Subject: Return Discrepancies Order no. 100147494 AWB: 1015333686 >> Sent: Thu, 25 Jun 2020 06:00:51 UTC+04:00 >> >>
 Team DHL, >>  >> kindly check this order, as it shows only 1 Piece returned to Shipper.  >> but the total order was 2 pieces. >>  >> Kindly Check and Update. >>  >> Regards >> Sabid >>  >>  >>[[:removedImage(image.png):]] >> >>
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