Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged
From: Denmark A <[email-masked]>
To: Abdul Monim <[email-masked]>
Cc: Suzanne <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Thu, 23 Jul 2020 11:39:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdul,

Find the attached VRA and issue a credit note thank you.

Regards,

On Wed, Jul 22, 2020 at 10:16 AM Abdul Monim <[email-masked]> wrote:

> Please issue a GRV from your side!.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Abdul Monim [mailto:[email-masked]]
> *Sent:* Sunday, July 19, 2020 2:24 PM
> *To:* [email-masked]' <[email-masked]>; 'Denmark A' <
> [email-masked]>
> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'Mohamed Magdy' <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <
> [email-masked]>; 'Angeli Fontillas' <[email-masked]>; 'Samran
> Iftikhar' <[email-masked]>; 'Mark Anthony Laraga' <
> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>
> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear MW team,
>
>
>
> We regret for the delay, and the best and fastest solution is to prepare a
> GRV now then issue new order for your customer if wish.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* [email-masked] [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* Sunday, July 19, 2020 1:40 PM
> *To:* 'Denmark A' <[email-masked]>; 'Abdul Monim' <
> [email-masked]>
> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'Mohamed Magdy' <
> [email-masked]>; 'Abdul Monim' <[email-masked]>; 'customer
> care' <[email-masked]>; 'Returns.fc' <[email-masked]>;
> 'Alina D'Souza' <[email-masked]>; 'Angeli Fontillas' <
> [email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Mark
> Anthony Laraga' <[email-masked]>; 'Abdelmohsen basha' <
> [email-masked]>
> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Denmark,
>
>
>
> Thank you for the follow-up @Abdul Monim [email-masked] will update
> you on this claim.
>
>
>
> Best Regards,
>
> *Suzanne M. Abagat*
>
> Brand |Training Manager
>
> Middle East Region
>
>
>
>
>
>
>
>
> *AREEN East & West LLC*
>
> *TRN:* 100260987100003
>
> P.O.Box 1693 , Dubai – UAE
>
> Tel : +971 4 2678888
>
> Mob : +971 56 1998 372
>
> E-mail : [email-masked]
>
> ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
>
>
>
>  *Please consider the environment when printing this
> email.*
>
> This message and any attachments are confidential and intended solely for
> the addressees. If you receive this message in error, please delete it
> immediately and notify the sender at [email-masked] or by telephone +971
> 4 2678888.
>
>  At present the integrity of e-mail across the internet cannot be
> guaranteed and messages sent via Emails are potentially at risk. Therefore
> if the reader of this message is not the intended recipient, you are hereby
> notified that any unauthorized use, copying or dissemination is prohibited.
> E-mails are susceptible to alteration. Neither AREEN EAST & WEST LLC, nor
> any of its subsidiaries or affiliates shall be liable for the message if
> altered, changed or falsified.
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 19, 2020 1:03 PM
> *To:* Suzanne <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Abdul Monim <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Angeli Fontillas <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Suzanne,
>
>
>
> Could you please update us here.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 9:09 AM Suzanne <[email-masked]> wrote:
>
> Dear Yaseen,
>
>
>
> We deeply apologise for such delays as we had unforeseen situation due to
> our quality department in the Netherlands and will take it as our
> responsibility to resolve in a timely manner but if we cannot fulfill in
> your requested timeline. We will issue a CN for this @Abdul Monim
> <[email-masked]> will facilitate your claim.
>
>
>
> Thank you and once again sorry for the inconvenience.
>
>
>
> Kind Regards,
>
> Suzanne
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Friday, July 17, 2020 4:21 PM
> *To:* Mohamed Magdy <[email-masked]>
> *Cc:* Abdul Monim <[email-masked]>; [email-masked]; Denmark A <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> @Mohamed Magdy <[email-masked]> Please note that the customer
> wants the replacement to be delivered maximum by sunday, if not the
> customer wants a full refund
>
>
>
> @[email-masked] <[email-masked]> @Abdul Monim <[email-masked]> Please
> we need your support on this
>
>
>
> On Thu, Jul 16, 2020 at 9:36 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> when we will receive the replacement?
>
>
> Thanks
>
>
>
> On Wed, Jul 15, 2020 at 4:45 PM Abdul Monim <[email-masked]> wrote:
>
> Dear All,
>
>
>
> Yes, the car seat now in our warehouse, we will process the replacement.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Wednesday, July 15, 2020 3:02 PM
> *To:* 'Denmark A' <[email-masked]>; 'Abdul Monim' <
> [email-masked]>
> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina
> D'Souza' <[email-masked]>; 'Angeli Fontillas' <[email-masked]>;
> 'Samran Iftikhar' <[email-masked]>; 'Mark Anthony Laraga' <
> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
> 'Abdelmohsen basha' <[email-masked]>
> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Denmark,
>
>
>
> Many thanks for the update.
>
>
>
> Adding@ [email-masked] please confirm.
>
>
>
> Regards,
>
> Suzanne
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 2:58 PM
> *To:* Suzanne <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; Abdul Monim <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Suzanne,
>
>
>
> Thank you for your reply.
>
>
>
> Subject items already delivered by our driver to your side please confirm
> with your team.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 15, 2020 at 2:54 PM Suzanne <[email-masked]> wrote:
>
> Hi,
>
>
>
> We are processing internally. Please advise your customer that we will
> replace the car seat. So kindly arrange and send the defective car seat to
> us. Once the replacement is ready for collection [email-masked]  will
> inform you.
>
>
>
> We apologize for any inconvenience caused by the delay from our supplier.
>
>
>
> Thank you for understanding.
>
>
>
> Regards,
>
> Suzanne
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Wednesday, July 15, 2020 2:02 PM
> *To:* Abdul Monim <[email-masked]>; [email-masked]
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Angeli Fontillas <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Abdelmohsen
> basha <[email-masked]>
> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
> Smart I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Hi Team,
>
>
>
> Please update us up urgently, the customer is following up
>
>
>
> On Mon, Jul 13, 2020 at 10:47 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update us here.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 10:32 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update us thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 9:03 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>
> Dear Abdul,
>
>
>
> Find the attached  Sales Invoice.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 7, 2020 at 8:31 AM Abdul Monim <[email-masked]> wrote:
>
> Hi,
>
>
>
> @Adding Ms. Suzanne
>
>
>
> Could you share with us your customer purchase proof please.
>
>
>
> Best Regards
>
> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
> Supervisor*
>
> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
> 1693
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Monday, July 6, 2020 4:39 PM
> *To:* Abdul Monim - Areen E&W <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>
> *Subject:* Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart
> I-Size Car Seat Nomad - Grey // Damaged
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation as the customer needs a replacement.
>
> Also please see the attached video for your reference.
>
>
>
> Customer Comments : Item received damage.
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>