Subject: RE: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check
From: "Theresa Gardoce" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Samiya Sheikh'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Yaseen Shaqra'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>
Date: Thu, 23 Jul 2020 11:35:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Please note that we will not issue a credit note as we already fixed and returned the items to you.

Thanks,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

This e-mail message is intended for the addressee(s) and contains information, which may be confidential. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this e-mail. If this e-mail has been sent to you in error, please delete it thank you.

 

From: Denmark A [mailto:[email-masked]] 
Sent: Thursday, July 23, 2020 11:02 AM
To: Theresa Gardoce
Cc: Samiya Sheikh; Umang Mehrotra; Kenneth Nwaso; Radwa Ali; Returns.fc; Mary Anne Agapito; customer care; Alina D'Souza; Yaseen Shaqra; Ekta Jesswani
Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

Dear Theresa, 

Please update us regarding the CN we need. 

Regards, 

Den mark

On Thu, Jun 18, 2020 at 3:10 PM Denmark A <[email-masked]> wrote:

Dear Theresa, 

Please find the attached VRA copy for your reference and issue us a credit note.

Regards, 

Den mark

On Sun, May 31, 2020 at 11:23 AM Ekta Jesswani <[email-masked]> wrote:

Hi Samiya, 

Please go ahead with the refund request

Regards,

Ekta

On Wed, 27 May 2020 at 17:32, Samiya Sheikh <[email-masked]> wrote:

Hi Umang and Kenneth

Kindly update CRA.

@Ekta Jesswani <mailto:[email-masked]>  cst wants cc refund please approve

Regards 

On Wed, May 27, 2020 at 2:40 PM Samiya Sheikh <[email-masked]> wrote:

Hi Umang and Kenneth

Kindly update CRA.

Regards 

 

On Wed, May 27, 2020 at 2:34 PM Umang Mehrotra <[email-masked]> wrote:

Hi Samiya,

Please go ahead and refund the customer.

Regards,

Umang Mehrotra

From: Samiya Sheikh [mailto:[email-masked]] 
Sent: Wednesday, May 27, 2020 1:54 PM
To: Theresa Gardoce <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Denmark A <[email-masked]>; Ekta Jesswani <[email-masked]>
Cc: Radwa Ali <[email-masked]>; Returns.fc <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Alina D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>
Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

Hi Team,

We need an urgent update here. the customer is very upset and is requesting a refund. 

@Kenneth Nwaso <mailto:[email-masked]>  @Denmark A <mailto:[email-masked]>  @Umang Mehrotra <mailto:[email-masked]>  @Theresa Gardoce <mailto:[email-masked]>   assist urgently.

@Ekta Jesswani <mailto:[email-masked]>  cst wants refund and will refuse the item. please check and confirm

Regards 

On Tue, May 26, 2020 at 2:26 PM Yaseen Shaqra <[email-masked]> wrote:

Hi Theresa,

Please note that our warehouse confirmed that they did not receive the monitor yet

Kindly check and update us urgently 

On Tue, May 26, 2020 at 11:57 AM Yaseen Shaqra <[email-masked]> wrote:

Hi Umang and Denmark,

Please update us urgently, the customer wants an update today 

On Sun, May 17, 2020 at 3:45 PM Umang Mehrotra <[email-masked]> wrote:

Hi Denmark,

Please check.

Regards,

Umang Mehrotra

From: Radwa Ali [mailto:[email-masked]] 
Sent: Sunday, May 17, 2020 3:43 PM
To: Umang Mehrotra <[email-masked]>; Returns.fc <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>; Samiya Sheikh <[email-masked]>; Theresa Gardoce <[email-masked]>
Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

Hi Umang and returns,

This needs reshipped ASAP. Please advise as the customer has been calling daily.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 Inline image 1 <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Sun, May 17, 2020 at 3:36 PM Radwa Ali <[email-masked]> wrote:

Hi Theresa,

Is the item new or repaired ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 Inline image 1 <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Sun, May 17, 2020 at 11:17 AM Theresa Gardoce <[email-masked]> wrote:

Dear Mary Anne,

Please note that the items was already send to your warehouse.

Thanks,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

This e-mail message is intended for the addressee(s) and contains information, which may be confidential. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this e-mail. If this e-mail has been sent to you in error, please delete it thank you.

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Saturday, May 16, 2020 6:08 PM
To: Theresa Gardoce
Cc: Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina D'Souza; Denmark A; Samiya Sheikh
Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

Hi Theresa,

Any news on this case, please?

Hope to hear from you soon. Thank  you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Thu, May 14, 2020 at 2:25 PM Samiya Sheikh <[email-masked]> wrote:

Hi Team,

Kindly update urgently.

Regards 

On Thu, May 14, 2020 at 1:51 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Theresa,

May we have an update on this case, please?

The customer is very upset.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Sun, May 10, 2020 at 5:51 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Theresa,

Thank you for your time over the phone earlier.

We have checked our record and on this order, the customer doesn't have any other for the steriliser except only this one. This has been purchased on 28 July 2019.

The customer also confirmed that there is no issue with the steriliser, their concern is the baby monitor and the speaker for the parent side.

Furthermore, the customer confirmed their reception is good. The paret speaker disconnects immediately and even it is fully charged still not working.

Kindly check further.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Sun, May 10, 2020 at 5:08 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Theresa,

Appreciate your support.

I would just like to clarify the one you have given to our driver. Is it a replacement or a repaired one?

Thank you again.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Sun, May 10, 2020 at 10:20 AM Denmark A <[email-masked]> wrote:

Hi Theresa, 

Thank you for the update. 

Regards,

On Sun, May 10, 2020 at 10:05 AM Theresa Gardoce <[email-masked]> wrote:

Dear Denmark,

We just received the item last Thursday and today we will give it to your driver.

Kind Regards,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

This e-mail message is intended for the addressee(s) and contains information, which may be confidential. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this e-mail. If this e-mail has been sent to you in error, please delete it thank you.

 

From: Denmark A [mailto:[email-masked]] 
Sent: Sunday, May 10, 2020 9:37 AM
To: Theresa Gardoce
Cc: Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina D'Souza; Mary Anne Agapito
Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

HI Theresa, 

Good Day, 

Please update. 

Regards, 

Den mark 

On Sun, May 10, 2020 at 9:27 AM Mary Anne Agapito <[email-masked]> wrote:

Hi Team,

May we have an update on this case, please?

This is already an escalation call.

Kindly update us within this day if you could.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Fri, May 8, 2020 at 9:55 AM Mary Anne Agapito <[email-masked]> wrote:

Hi Team,

May we have an update on this case, please?

Please help us resolve this issue, the customer is very upset for the delay and constantly following up.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Inline image 1

 

On Thu, May 7, 2020 at 1:50 PM Alina D'Souza <[email-masked]> wrote:

Hi Denmark,

Please update,

Regards,

Alina

On Sun, Apr 19, 2020 at 10:47 AM Theresa Gardoce <[email-masked]> wrote:

Dear Denmark,

Please send the items to us along with the receipt.

Thanks,

 

Theresa Gardoce

Sales Coordinator

Al Qadi Pharmacy & Est.

M. +971 50180 1617  T. +971 4 2672246

P. 33936 Dubai, UAE W. alqadi1957.com

This e-mail message is intended for the addressee(s) and contains information, which may be confidential. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this e-mail. If this e-mail has been sent to you in error, please delete it thank you.

 

From: Denmark A [mailto:[email-masked]] 
Sent: Sunday, April 19, 2020 10:25 AM
To: Theresa Gardoce
Cc: customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
Subject: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

The problem is with the baby monitor: 1. The monitor is out of range even within small distance. 2. The speaker is not working unless if the charger is intact.  

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Regards,

Den mark 

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Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

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Regards, 

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