Subject: Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective
From: Denmark A <[email-masked]>
To: LPO <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, "Sales | BabygrowFzc" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Peecy | BabygrowFzc" <[email-masked]>, [email-masked], [email-masked], "Ajish | BabygrowFzc" <[email-masked]>
Date: Thu, 23 Jul 2020 11:07:40 +0400
List-Id: <ccteam.mumzworld.com>

Dear,

Please update and issue a credit note.

Regards,
Den mark

On Tue, Jun 16, 2020 at 3:55 PM Denmark A <[email-masked]> wrote:

> Dear All,
>
> Please find the attached VRA for your reference.
>
> On Mon, Jun 15, 2020 at 4:56 PM LPO <[email-masked]> wrote:
>
>> Hi Umang,
>>
>>
>>
>> Yes we have received the item,
>>
>>
>>
>> HI Hashier,
>>
>>
>>
>> Kindly share the credit note for the following item.
>>
>>
>>
>> Regards.
>>
>> Bijo Mathew
>>
>>
>>
>>
>>
>> *From:* Umang Mehrotra [mailto:[email-masked]]
>> *Sent:* 15 June, 2020 4:42 PM
>> *To:* [email-masked]; LPO | BabygrowFzc
>> *Cc:* Sales | BabygrowFzc; customer care; Denmark A; Returns.fc; Kenneth
>> Nwaso; Alina D'Souza; Peecy | BabygrowFzc; [email-masked]
>> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Hi Babygrow Team,
>>
>>
>>
>> Is there any update?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 1:14 PM
>> *To:* 'LPO | BabygrowFzc' <[email-masked]>
>> *Cc:* 'Sales | BabygrowFzc' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Denmark A' <[email-masked]>; 'Returns.fc'
>> <[email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>; 'Peecy | BabygrowFzc' <
>> [email-masked]>; 'Umang Mehrotra' <[email-masked]>;
>> [email-masked]
>> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Dear Bijo,
>>
>>
>>
>> Please check and update whether this return was already processed or not.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Umang Mehrotra <[email-masked]>
>> *Sent:* 14 June 2020 01:10 PM
>> *To:* [email-masked]; Denmark A <[email-masked]>; LPO |
>> BabygrowFzc <[email-masked]>
>> *Cc:* Sales | BabygrowFzc <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Peecy | BabygrowFzc <[email-masked]>; [email-masked]
>> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Hi Ajish,
>>
>>
>>
>> Is there any update on the same?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Thursday, June 4, 2020 3:42 PM
>> *To:* 'Denmark A' <[email-masked]>; 'LPO | BabygrowFzc' <
>> [email-masked]>
>> *Cc:* 'Sales | BabygrowFzc' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Kenneth
>> Nwaso' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Peecy |
>> BabygrowFzc' <[email-masked]>; [email-masked]
>> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Dear Denmark,
>>
>>
>>
>> As per my understanding we have already taken the return for the same.
>>
>>
>>
>> We will cross check again with our team and confirm with you.
>>
>>
>>
>> Hi Bijo,
>>
>>
>>
>> As discussed,
>>
>>
>>
>> Please confirm on the below.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 04 June 2020 02:14 PM
>> *To:* Ajish | BabygrowFzc <[email-masked]>
>> *Cc:* LPO | BabygrowFzc <[email-masked]>; Sales | BabygrowFzc <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Peecy | BabygrowFzc <[email-masked]>; [email-masked]
>> *Subject:* Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Hi Ajish,
>>
>>
>>
>> Any update?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Mar 15, 2020 at 11:49 AM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Thanks for your kind email.
>>
>>
>>
>> We shall take the goods back as it was due to the wrong content( Content
>> for the international Version) we shall take the returns and provide you
>> the credit note for the same.
>>
>>
>>
>> Dear Bijo,
>>
>>
>>
>> Kindly take the returns  and issue a credit note for the same.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, March 14, 2020 12:44 PM
>> *To:* Ajish | BabygrowFzc
>> *Cc:* Sales | BabygrowFzc; customer care; Returns.fc; Kenneth Nwaso;
>> Umang Mehrotra; Alina D'Souza
>> *Subject:* Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011
>> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Hi Ajish,
>>
>>
>>
>> Good day,
>>
>>
>>
>> We're trying to give the item to your driver AVIT for further evaluation
>> of the item  but he refused to accept it please assist.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Mar 10, 2020 at 9:40 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Ajish,
>>
>>
>>
>> Item is with us now.
>>
>> Please see customer comments below.
>>
>>
>>
>> Comments :Does work as mentioned No words no Phases .. doesn’t teach
>> numbers . Just piano keys work but no songs. Music button and 123 button do
>> nothing . Seems to be a defective piece . Didn’t realise till I saw the
>> video on YouTube
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Tue, Mar 10, 2020 at 9:30 AM Ajish | BabygrowFzc <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Good Day!
>>
>>
>>
>> Please share with us a video for the same so that we could check with our
>> brands team and take approval.
>>
>>
>>
>> *Warmest Regards,*
>>
>> *Ajish Koshy *
>>
>>
>>
>>
>> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>>
>> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>>
>> *Email: [email-masked]* <[email-masked]>* Web: *
>> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Tuesday, March 10, 2020 9:27 AM
>> *To:* Sales | BabygrowFzc; Ajish | BabygrowFzc
>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra; Alina
>> D'Souza
>> *Subject:* Order #600733229 // Incident #818605 // Sku :TC-IN212011 //
>> Infantino - Piano & Numbers Learning Toucan - Green // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Comments :Not working properly
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>