Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check
From: Denmark A <[email-masked]>
To: Theresa Gardoce <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Umang Mehrotra <[email-masked]>, Kenneth Nwaso <[email-masked]>, Radwa Ali <[email-masked]>, "Returns.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 23 Jul 2020 11:02:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Theresa,

Please update us regarding the CN we need.

Regards,
Den mark

On Thu, Jun 18, 2020 at 3:10 PM Denmark A <[email-masked]> wrote:

> Dear Theresa,
>
> Please find the attached VRA copy for your reference and issue us a credit
> note.
>
>
> Regards,
>
> Den mark
>
> On Sun, May 31, 2020 at 11:23 AM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Samiya,
>>
>> Please go ahead with the refund request
>>
>> Regards,
>> Ekta
>>
>> On Wed, 27 May 2020 at 17:32, Samiya Sheikh <[email-masked]> wrote:
>>
>>> Hi Umang and Kenneth
>>>
>>> Kindly update CRA.
>>>
>>> @Ekta Jesswani <[email-masked]> cst wants cc refund please approve
>>>
>>> Regards
>>>
>>> On Wed, May 27, 2020 at 2:40 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Umang and Kenneth
>>>>
>>>> Kindly update CRA.
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 2:34 PM Umang Mehrotra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Samiya,
>>>>>
>>>>>
>>>>>
>>>>> Please go ahead and refund the customer.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, May 27, 2020 1:54 PM
>>>>> *To:* Theresa Gardoce <[email-masked]>; Kenneth Nwaso <
>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>>>> Denmark A <[email-masked]>; Ekta Jesswani <[email-masked]>
>>>>> *Cc:* Radwa Ali <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>> customer care <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Yaseen Shaqra <[email-masked]>
>>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>>> check
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> We need an urgent update here. the customer is very upset and is
>>>>> requesting a refund.
>>>>>
>>>>>
>>>>>
>>>>> @Kenneth Nwaso <[email-masked]> @Denmark A
>>>>> <[email-masked]> @Umang Mehrotra <[email-masked]> @Theresa
>>>>> Gardoce <[email-masked]>  assist urgently.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> cst wants refund and will refuse
>>>>> the item. please check and confirm
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Tue, May 26, 2020 at 2:26 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Please note that our warehouse confirmed that they did not receive the
>>>>> monitor yet
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and update us urgently
>>>>>
>>>>>
>>>>>
>>>>> On Tue, May 26, 2020 at 11:57 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Umang and Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please update us urgently, the customer wants an update today
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 3:45 PM Umang Mehrotra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please check.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali [mailto:[email-masked]]
>>>>> *Sent:* Sunday, May 17, 2020 3:43 PM
>>>>> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>>>> [email-masked]>
>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>>> Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>;
>>>>> Samiya Sheikh <[email-masked]>; Theresa Gardoce <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>>> check
>>>>>
>>>>>
>>>>>
>>>>> Hi Umang and returns,
>>>>>
>>>>> This needs reshipped ASAP. Please advise as the customer has been
>>>>> calling daily.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 3:36 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>> Is the item new or repaired ?
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 11:17 AM Theresa Gardoce <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Mary Anne,
>>>>>
>>>>>
>>>>>
>>>>> Please note that the items was already send to your warehouse.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>> *Sent:* Saturday, May 16, 2020 6:08 PM
>>>>> *To:* Theresa Gardoce
>>>>> *Cc:* Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina
>>>>> D'Souza; Denmark A; Samiya Sheikh
>>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>>> check
>>>>>
>>>>>
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Any news on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> Hope to hear from you soon. Thank  you
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 2:25 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly update urgently.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 1:51 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> The customer is very upset.
>>>>>
>>>>>
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 5:51 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your time over the phone earlier.
>>>>>
>>>>>
>>>>>
>>>>> We have checked our record and on this order, the customer doesn't
>>>>> have any other for the steriliser except only this one. This has been
>>>>> purchased on 28 July 2019.
>>>>>
>>>>>
>>>>>
>>>>> The customer also confirmed that there is no issue with the
>>>>> steriliser, their concern is the baby monitor and the speaker for the
>>>>> parent side.
>>>>>
>>>>>
>>>>>
>>>>> Furthermore, the customer confirmed their reception is good. The paret
>>>>> speaker disconnects immediately and even it is fully charged still not
>>>>> working.
>>>>>
>>>>>
>>>>>
>>>>> Kindly check further.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 5:08 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Appreciate your support.
>>>>>
>>>>>
>>>>>
>>>>> I would just like to clarify the one you have given to our driver. Is
>>>>> it a replacement or a repaired one?
>>>>>
>>>>>
>>>>>
>>>>> Thank you again.
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 10:20 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 10:05 AM Theresa Gardoce <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> We just received the item last Thursday and today we will give it to
>>>>> your driver.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Sunday, May 10, 2020 9:37 AM
>>>>> *To:* Theresa Gardoce
>>>>> *Cc:* Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina
>>>>> D'Souza; Mary Anne Agapito
>>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>>> check
>>>>>
>>>>>
>>>>>
>>>>> HI Theresa,
>>>>>
>>>>>
>>>>>
>>>>> Good Day,
>>>>>
>>>>>
>>>>>
>>>>> Please update.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 10, 2020 at 9:27 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> This is already an escalation call.
>>>>>
>>>>>
>>>>>
>>>>> Kindly update us within this day if you could.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, May 8, 2020 at 9:55 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> Please help us resolve this issue, the customer is very upset for the
>>>>> delay and constantly following up.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 7, 2020 at 1:50 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please update,
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Apr 19, 2020 at 10:47 AM Theresa Gardoce <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Please send the items to us along with the receipt.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Theresa Gardoce*
>>>>>
>>>>> Sales Coordinator
>>>>>
>>>>> *Al Qadi Pharmacy & Est.*
>>>>>
>>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>>
>>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>>
>>>>>
>>>>>
>>>>> This e-mail message is intended for the addressee(s) and contains
>>>>> information, which may be confidential. If you are not the intended
>>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>>> it thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Sunday, April 19, 2020 10:25 AM
>>>>> *To:* Theresa Gardoce
>>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
>>>>> *Subject:* Order #600524367 // Incident #855454 // Sku
>>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>>> check
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> The problem is with the baby monitor: 1. The monitor is out of range
>>>>> even within small distance. 2. The speaker is not working unless if the
>>>>> charger is intact.
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "Returns.fc" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ_iQ-8m7Mcce%3DRva%3DD3_acE52SEZkwK9V%2B49E8PcKqqd5Wypw%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ_iQ-8m7Mcce%3DRva%3DD3_acE52SEZkwK9V%2B49E8PcKqqd5Wypw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>
>> --
>> *Regards, *
>>
>>
>>