Subject: Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby + Food Processor & Blender - Grey // Defective
From: Denmark A <[email-masked]>
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Ashar Chalakkal <[email-masked]>, Abdelmohsen basha <[email-masked]>, Taher <[email-masked]>
Date: Thu, 23 Jul 2020 09:50:28 +0400
List-Id: <ccteam.mumzworld.com>

Dear Husain,

Thank you for the update, will you collect the defective item?

Regards,
Den mark

On Wed, Jul 22, 2020 at 5:49 PM Husain <[email-masked]> wrote:

> Hello Denmark,
>
>
>
> Thank you for the patience.
>
> The brand has completed the inspection and agreed to give the replacement
> for the mixing unit.
>
>
>
> The Item will be getting dispatched from France. We await for the tracking
> number of the package.
>
> Once the tracking number is received we will update you on the ETA.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 4:29 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; [email-masked]; Abdelmohsen
> basha <[email-masked]>
> *Subject:* Re: Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby
> + Food Processor & Blender - Grey // Defective
>
>
>
> Dear Husain,
>
>
>
> Please accept and evaluate further.
>
>
>
> Regards, .
>
> Den mark
>
>
>
> On Tue, Jul 21, 2020 at 4:23 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Hussain,
>
>
>
> Yes it's the same order, we are just looking for the update of the case.
>
>
>
> Thanks
>
>
>
> On Tue, 21 Jul 2020 at 15:28, Husain <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> I believe this issue is already addressed to us by Ashar.
>
> Kindly confirm attached if it is the same customer.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 1:14 PM
> *To:* Husain <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Michael
> Rolle <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Order # 600796473 // DB-BMA001124UK // Babymoov Nutribaby +
> Food Processor & Blender - Grey // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also find the attached Video for your reference.
>
>
>
> Customer comment: Not properly working
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
> --
>
> Ahmed Basha
>
> M: 0551525964
>
> Returns Manager
>
> [email-masked]
>
> www.mumzworld.com
>
>