Subject: RE: Order #600655380 // Sku :PST-BMA001117UK // Name :Babymoov Nutribaby (+) Food Processor & Blender - loft white // Warranty check
From: "Husain" <[email-masked]>
To: "'Samran Iftikhar'" <[email-masked]>
Cc: "'Denmark A'" <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>
Date: Wed, 22 Jul 2020 17:51:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Thank you for the patience.

The brand has completed the inspection and agreed to give the replacement for the mixing unit.

The Item will be getting dispatched from France. We await for the tracking number of the package.

Once the tracking number is received we will update you on the ETA.

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

From: Husain <[email-masked]> 
Sent: Wednesday, June 3, 2020 5:33 PM
To: 'Samran Iftikhar' <[email-masked]>
Cc: 'Denmark A' <[email-masked]>; [email-masked]' <[email-masked]>; 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Kenneth Nwaso' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>
Subject: RE: Order #600655380 // Sku :PST-BMA001117UK // Name :Babymoov Nutribaby (+) Food Processor & Blender - loft white // Warranty check

Hi Samran,

I have already responded.

Attached mail trail for your reference.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Samran Iftikhar <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 3, 2020 5:17 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: Denmark A <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600655380 // Sku :PST-BMA001117UK // Name :Babymoov Nutribaby (+) Food Processor & Blender - loft white // Warranty check

Dear Husain,

Please reply. It's been pending for so long.

Your usual cooperation is requested.

Regards

Samran Iftakhar

On Sun, May 31, 2020 at 11:46 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Hi Husain, 

Can we dispatch the item to your team now? 

Regards,

Den mark

On Tue, May 26, 2020 at 3:47 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Taher,

Please assist.

Mumzworld has already received the item from the customer.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, May 26, 2020 3:41 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600655380 // Sku :PST-BMA001117UK // Name :Babymoov Nutribaby (+) Food Processor & Blender - loft white // Warranty check

Hi Husain, 

Item is already with us so therefore video is not possible. 

@customer care <mailto:[email-masked]>  @Alina D'Souza <mailto:[email-masked]>   Please prior to collect or arrange the collection from the customer, could you please advise them to send a small video to specify the issue of the item. 

Regards, 

 

On Tue, May 26, 2020 at 3:29 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Can you request customer to send us a video.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 2:20 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Order #600655380 // Sku :PST-BMA001117UK // Name :Babymoov Nutribaby (+) Food Processor & Blender - loft white // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :The blender (blades) have stopped working, only the sound happens but the blades themselves don’t spin anymore.

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Regards,

Den mark 

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