Subject: Re: FW: Maxi-Cosi CabrioFix Car Seat - Concrete Grey
From: Angeli Fontillas <[email-masked]>
To: Suzanne <[email-masked]>
Cc: ABDUL MONIM <[email-masked]>, customer care <[email-masked]>
Date: Wed, 22 Jul 2020 17:18:06 +0400
List-Id: <ccteam.mumzworld.com>

Hello Suzzane,

Yes, the customer purchased the car seat with the  Maxi-Cosi Familyfix Base.

Please see the attached sales invoice.

We are requesting for the customer to share the photo for the orange label
on the base and awning for the response, we'll share it you once received.

Thank you.

On Wed, 22 Jul 2020 at 17:02, Suzanne <[email-masked]> wrote:

> Hi Angeli,
>
>
>
> Following up my email below:
>
>
>
> Did the customer purchased the base as well from you? Because it’s not the
> car seat that has issues, it’s the base. So I would require the *Familyfix
> details* rather than the *Cabriofix*. Sorry for the mixed up.
>
>
>
> Looking forward to hear your update…
>
>
>
> Regards,
>
> Suzanne
>
>
>
> *From:* Suzanne <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 4:00 PM
> *To:* 'Angeli Fontillas' <[email-masked]>; 'ABDUL MONIM' <
> [email-masked]>
> *Cc:* 'customer care' <[email-masked]>
> *Subject:* RE: Maxi-Cosi CabrioFix Car Seat - Concrete Grey
>
>
>
> Hi Angeli,
>
>
>
> Thank you for reporting the issues along with the video.
>
>
>
> However, we require more details, could you please provide us the
> following:
>
>
>
> *Maxi-Cosi car seat:*
>
>    1. Copy of proof of purchase
>    2. Warranty Certificate
>    3. Customer details- name, email address, mobile no.
>    4. Photo of the whole car seat – including the issues/faulty part –
>    done video is shared
>    5. Video explaining the issues- done
>    6. Orange label – see attached sample
>    7. If newly purchase: the box should be in good condition, tag labels
>    should be intact
>
>
>
> Awaiting for the requested details above so we can advise further in the
> next steps.
>
>
>
> May we request for any future claims, please submit the required
> information to accommodate you smoothly our Aftersales Dept. requires all
> those details.
>
>
>
> Thank you for understanding and your kind cooperation.
>
>
>
> Regards,
>
> Suzanne
>
>
>
> *From:* Angeli Fontillas <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 3:01 PM
> *To:* Suzanne <[email-masked]>; ABDUL MONIM <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Maxi-Cosi CabrioFix Car Seat - Concrete Grey
>
>
>
> Hello,
>
>
>
> Good day!
>
>
>
> We have a customer who is based in Oman and purchased the Maxi-Cosi
> CabrioFix Car Seat - Concrete Grey last April 2020 under POMUMZ_DXB174929.
>
>
>
> Customer is having an issue with it, the car seat is stuck in the base and
> they cannot remove it. They have read the instructions and watched several
> videos about how to remove it and they think that it's faulty .
>
>
>
> Please see the attached video that the customer sent.
>
>
>
> Kindly help to check and advise.
>
>
>
> Thank you so much.
>
>
>
>
>
>
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE