Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: "Alina D'Souza" <[email-masked]>
To: Pikkaboo -Baby Essentials- <[email-masked]>
Cc: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 22 Jul 2020 16:16:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer does not need repairs and mentioned ok to use it without repair.

Please reship back to us

@Denmark A <[email-masked]>  please arrange the reship to the
customer customer asap

Regards,
Alina

On Wed, Jul 22, 2020 at 10:05 AM <[email-masked]> wrote:

> Hello team
>
>
>
> Since we sent you the video from our maintenance team elaborating the
> issue of overload by the customer, we’re keeping the item stored in our
> warehouse awaiting your instructions.
>
> Please coordinate with the customer and let us know if you wish to collect
> it or dispose it.
>
>
>
> Should you wish us to get in touch with the customer to explain the matter
> directly, we wouldn’t mind. Let us know
>
>
>
> Thank you
>
>
>
>
>
> *Pikkaboo Support Team*
>
> M: +971 56 7070 956
>
> M: +971 56 4922 117
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Tuesday, July 21, 2020 10:58 AM
> *To: *Denmark A <[email-masked]>
> *Cc: *Mohamed Magdy <[email-masked]>; Pikkaboo -Baby Essentials-
> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>;
> Shady Elgendy <[email-masked]>; Ekta Jesswani <[email-masked]>; Sujan
> Raj <[email-masked]>; Abigail Capinpin - Mumzworld
> <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> Hi Denmark,
>
>
>
> We have received the item?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jul 20, 2020 at 4:32 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Still not yet received.
>
>
>
> Give me till tomorrow to collect it from the vendor.
>
>
>
> Regards,
>
>
>
> On Mon, Jul 20, 2020 at 4:26 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Did we get the stroller back from the customer
>
>
>
> The CRA is refunded should i give GC or are we shipping the item to the
> customer
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Noted with thanks.
>
>
>
> @Pikkaboo -Baby Essentials- <[email-masked]> Please update,
> and send me your complete address.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Customer does not need repairs and mentioned ok to use it without repair
>
>
>
> Please reship back to customer asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Please advise customer is asking for another option.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]> wrote:
>
> Dear Sandy,
>
>
>
> Informed customer the part in the video however because its in Hindi she
> didn quiet understand the video
>
>
>
>
>
> However is there any other option.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]> wrote:
>
> Dear Sandy,
>
>
>
> Will advise the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Alina,
>
>
>
> Good day!
>
>
>
> Please refer to the attached video.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
> Stroll in Style
>
>
>
> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> If you could please assist on the below query of the customer.
>
>
>
> "Can you show me the photo of the lock that is damaged?
>
> We hardly use this stroller for over a year now, and the only one who was
> using this stroller was my son who weighed less than 10kg at that time. It
> is very convenient of the manufacturer to say that we exerted too much
> pressure on the stroller so we purchase the frame. After not using the
> stroller for 3 months, we decided to use it one day and put it in the car.
> When we unfolded it, it was already not working.
>
> Can they not simply fix the lock?
>
> Please advise.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Upon checking the Twist stroller, it shows that the lock has been damaged
> due to excessive pressure exerted on the stroller. It was not a defect in
> the stroller. What we suggest is to purchase a stroller frame for 376 AED
> (VAT included).
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Confirming receipt of the Twist stroller.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Is the item delivered already?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]> wrote:
>
> @Sujan Raj <[email-masked]> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Just to let you know that we haven't received the Twist stroller yet.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Yes, will do.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, May 17, 2020 at 12:22 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Good Day!
>
>
>
> Please confirm once you received the item thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, May 16, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>
> Hi Alina,
>
>
>
> Item already sent and dispatched last thursday.
>
>
>
> @Sujan Raj <[email-masked]> Please confirm if the item already
> reached the vendor's warehouse for evaluation.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Warehouse address: 28 D Street Warehouse S2 Umm Ramool, Dubai UAE
>
> Contact person: Sandy
> Contact Number: 0564922117
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Thu, May 14, 2020 at 12:45 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Can we get your complete warehouse address and contact person for whom we
> will hand over the item?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Umang,
>
>
>
> The case is since Feb, could you please advise and send the item asap
>
>
>
> The customer is complaining and we did a vendor communication in April.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <[email-masked]>
> wrote:
>
> Hello Umang
>
>
>
> After checking with the technical team, will need to physically assess the
> stroller. Kindly arrange delivering the stroller to our warehouse and we
> shall revert back to you in 2 days after receiving it
>
> Pikkaboo
>
> Parenting made easy
>
>
>
> -------- Original message --------
> From: Umang Mehrotra <[email-masked]>
> Date: Wed, May 13, 2020, 19:04
> To: Pikkaboo -Baby Essentials- <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Karthik Sankar <[email-masked]>, John
> Joseph Lantaca <[email-masked]>, Denmark A <[email-masked]>
> Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>
> Hi Sandy,
>
>
>
> Please respond.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, May 7, 2020 9:52 AM
> *To:* Pikkaboo -Baby Essentials- <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Karthik
> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>
> *Subject:* Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> Hi Sandy,
>
>
>
> Apologies for the late reply as per customer complaint.
>
>
>
> Basically the stroller body is not stable and doesn't have the clicking
> sound when you change from folded position to unfolded.
>
>
>
> Thanks & Regards,
>
> Den mark
>
>
>
> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <[email-masked]> wrote:
>
> Hi Sandy
>
>
>
> Good day.
>
>
>
> Still we are  waiting for the customer response regarding the issue. We
> will get back to you once the customer reverts to us.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Can you please explain what happened?
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <[email-masked]> wrote:
>
>
>
> ---------- Forwarded message ---------
> From: *Denmark A* <[email-masked]>
> Date: Mon, Apr 6, 2020 at 2:59 PM
> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist
> Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
> To: <[email-masked]>
> Cc: customer care <[email-masked]>, Returns.fc <
> [email-masked]>, Kenneth Nwaso <[email-masked]>,
> Umang Mehrotra <[email-masked]>
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Warranty check
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>