Subject: Re: Order#200261767_1 // Naqel Shipment reallocated by Saee//Not Delivered
From: Yaseen Shaqra <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Rodina Magdy <[email-masked]>, customer care <[email-masked]>
Date: Wed, 22 Jul 2020 14:53:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

The package is showing delivered but the customer did not recived it, the
customer wants a full refund

On Wed, Jul 22, 2020 at 2:31 PM Ronald Gaviola <[email-masked]> wrote:

> Yaseen,
>
> What update do you need? We can't refund the customer for delivered
> packages.
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jul 22, 2020 at 1:13 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Ronald,
>>
>> Please update us urgently, the customer wants a refund at the soonest
>>
>> On Wed, Jul 22, 2020 at 1:06 PM Rodina Magdy <[email-masked]>
>> wrote:
>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Rodina Magdy <[email-masked]>
>>> Date: Mon, Jul 13, 2020 at 11:59 AM
>>> Subject: Order#200261767_1 // Naqel Shipment reallocated by Saee//Not
>>> Delivered
>>> To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <
>>> [email-masked]>
>>>
>>>
>>> Hi Ronald,
>>>
>>> Can you check the above order with Saee? As it's marked as delivered on
>>> the sheet however the customer mentioned he didn't receive the order.
>>>
>>> So please investigate and let me know to proceed with the refund for the
>>> customer.
>>>
>>> --
>>> *Best Regards,*
>>> *Rodina Salem*
>>> *CS Leader*
>>> *P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
>>> *A* Cairo, Egypt
>>>
>>>
>>> --
>>> *Best Regards,*
>>> *Rodina Salem*
>>> *CS Leader*
>>> *P* +20 100 888 3893   *E* [email-masked] <[email-masked]>
>>> *A* Cairo, Egypt
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE