Subject: RE: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Wed, 22 Jul 2020 10:54:22 +0000
List-Id: <ccteam.mumzworld.com>

Bob,

Please share the latest on this case asap.

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Wednesday, July 22, 2020 2:52 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]>
Cc: Uaeclaim (VDQ8HXC) <[email-masked]>; Shajeeb Cheriyath <[email-masked]>; Zaldivar Richelle (VLR5DPB) <[email-masked]>; Alaa Musa <[email-masked]>; Amir Julkarnain <[email-masked]>; Customer Care Team <[email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade Pabeca <[email-masked]>; lastmile <[email-masked]>; Pavankumar A <[email-masked]>; Thodika Shameem (TGC8FQS) <[email-masked]>
Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,

Chantelle,

We cannot wait any longer. It has been more than a month and we had been receiving complaints from MCI

Let your investigation continue with your internal departments but not to us. You have given enough time.

Regards,
Ronald

On Wed, Jul 22, 2020 at 2:40 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

Please know that this claim is still  under investigation, I will update once the investigation is completed.

*STATUS*
DAMAGE REPORTED/DAMAGE CLAIM UNDER INVESTIGATION
*REMARKS*

Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, July 22, 2020 2:25 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Shajeeb Cheriyath <[email-masked]<mailto:[email-masked]>>; Uaeclaim (VDQ8HXC) <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Thodika Shameem (TGC8FQS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,

Dears,

We did not receive feedback from you. We have already proceeded with claims

Regards,
Ronald

On Sun, Jun 21, 2020 at 11:47 AM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Shajeeb

Damaged tracer is raised, please hold for an update upto  10 days.

We will keep you updated on the outcome.

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Shajeeb [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, June 21, 2020 11:42 AM
To: 'Ronald Gaviola' <[email-masked]<mailto:[email-masked]>>; Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; 'Alaa Musa' <[email-masked]<mailto:[email-masked]>>; 'Amir Julkarnain' <[email-masked]<mailto:[email-masked]>>; 'Customer Care Team' <[email-masked]<mailto:[email-masked]>>; 'Ekta Jesswani' <[email-masked]<mailto:[email-masked]>>; 'Eugene Mugisa' <[email-masked]<mailto:[email-masked]>>; 'Johannes Jade Pabeca' <[email-masked]<mailto:[email-masked]>>; 'lastmile' <[email-masked]<mailto:[email-masked]>>; 'Pavankumar A' <[email-masked]<mailto:[email-masked]>>; Thodika Shameem (TGC8FQS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,

Hi Chantelle,

Please issue the CN for the lost item ASAP.

Regards,
Shajeeb

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 18, 2020 3:47 PM
To: [email-masked]<mailto:[email-masked]>; Shajeeb Cheriyath <[email-masked]<mailto:[email-masked]>>
Cc: Rzaldivar <[email-masked]<mailto:[email-masked]>>; Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,

Cushioning is clearly visible in the package.

+Shajeeb Cheriyath<mailto:[email-masked]> Added in the damaged tracker.

Regards,
Ronald

On Thu, Jun 18, 2020 at 3:43 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

The packaging needs to be apt, in this case there is no cousioning what so ever, it was just a plastic wrap.

Hence we will not be able to raise this investigaion once again.,

In addition, I would like to keep you informed that the shipment moves to conveyer belts and UPS has no human intervention when the boxes are transshipped hence I strongly recommend that all packaging for shipments that are being packed as the below link guideline to avoid any form of damage and/or total loss.

Once again please accept my apologies on behalf of UPS that has been caused to you and your final receiver in Oman; I assure you of our continued support for all your future shipments.

Link https://www.ups.com/packaging/?loc=en_ae

Best Regards
________________________________

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf L.L.C

Al Hareb Building, Al Quoz Area

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, June 18, 2020 3:39 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>; Thodika Shameem (TGC8FQS) <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
Chantelle,

If the packing is the issue it won't make it to pass through into multiple stations. However, the damages incurred in the last station which is Jeddah. We shall consider as courier mishandling

Regards,
Ronald

On Thu, Jun 18, 2020 at 2:27 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

One more shipment damaged

The subject shipment was damaged in transit, after our investigation Ups came to terms as this particular package was damaged due to insufficient packaging.

Please find below link to help support your packaging, also we will return this shipment to your warehouse

Link https://www.ups.com/packaging/?loc=en_ae

Best Regards
________________________________

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf L.L.C

Al Hareb Building, Al Quoz Area

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Thodika Shameem (TGC8FQS)
Sent: Thursday, June 18, 2020 2:22 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Moinuddin Khaja (WDQ6BMN) <[email-masked]<mailto:[email-masked]>>; Khurshidahmad Akbarbutt (BDR2NWP) <[email-masked]<mailto:[email-masked]>>; Muraleedharan Nair Arjun (XTB7MDD) <[email-masked]<mailto:[email-masked]>>; Nooremoochi Muneer (TBB7YDW) <[email-masked]<mailto:[email-masked]>>; Ali Mohammed Akber (YYZ8PTB) <[email-masked]<mailto:[email-masked]>>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <[email-masked]<mailto:[email-masked]>>; Al-Kulagi Naif (EUR6AKN) <[email-masked]<mailto:[email-masked]>>; Iqbal Javed (FLS0FGS) <[email-masked]<mailto:[email-masked]>>
Subject: 1Z289F8W6755551020 Damaged,

Dear Chantelle,

The subject shipment we have received in damaged condition, please find the attached pictures and advice.

Please Note that from those items only the below item are damaged and carton, please advise we can repack with new carton and deliver the shipment?

Rgds,

Shameem
Deliver Information  E – Commerce - WP
Kingdom of Saudi Arabia

P.O. Box 23576
Jeddah 21436
Kingdom of Saudi Arabia
Tel: +966 920005020 Ext 134
Customer Service: 92000 2555
Email: [email-masked]<mailto:[email-masked]>
www.ups.com<http://www.ups.com/>

EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor for UPS.
Decision GreenSM – Consider the environment before printing this e-mail
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