Subject: RE: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece
From: "Maricris" <[email-masked]>
To: <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Elena Skryabina'" <[email-masked]>
Cc: "'Ashley Fernandes'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Arjun'" <[email-masked]>, "'Nikil'" <[email-masked]>
Date: Wed, 22 Jul 2020 14:45:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Arnaud,

We cannot do the reparation as I checked it is out of stock since last month.

 

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com <http://www.algt-me.com/> 

P Save a tree. Please don't print this e-mail unless it's really necessary

 

From: [email-masked] [mailto:[email-masked]] 
Sent: Wednesday, July 22, 2020 2:37 PM
To: 'Denmark A' <[email-masked]>; 'Maricris' <[email-masked]>; 'Elena Skryabina' <[email-masked]>
Cc: 'Ashley Fernandes' <[email-masked]>; 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Michael Rolle' <[email-masked]>; 'Abdelmohsen basha' <[email-masked]>; 'Arjun' <[email-masked]>; 'Nikil' <[email-masked]>
Subject: RE: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece

Maricris,

Please proceed for reparation

Thanks

Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING to A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID  <mailto:[email-masked]> [email-masked] , pls update your contact details

Best Regards,

Arnaud LAIGNEL

Key Account Manager

 A LIUSIE General Trading |   PO BOX 7297  |   Plot #IMPZ C.22 Dubai Production City, opp Sign Work  | 

Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4 2476799  |  Mob: +971 55 971 6116  |

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 22, 2020 2:03 PM
To: Maricris <[email-masked] <mailto:[email-masked]> >; Elena Skryabina <[email-masked] <mailto:[email-masked]> >
Cc: Ashley Fernandes <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Arjun <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; Nikil <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece

Dear Maricris, 

Could you please consider this as a repair item since the customer purchased this last 16th of July 2020? 

@Elena Skryabina <mailto:[email-masked]>  Please assist. 

Regards, 

Den mark

On Wed, Jul 22, 2020 at 1:46 PM Maricris <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As I checked in our system, the last purchase received was on 06-April and delivered on 08-April. We cannot consider this item as manufacture default 3 months after the purchase, our policy is we are replacing items with a new one during 8 days after the date of purchase for manufacture default or missing part.

Sorry, in this case we cannot do anything.

 

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com <http://www.algt-me.com/> 

P Save a tree. Please don't print this e-mail unless it's really necessary

 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, July 22, 2020 11:06 AM
To: Ivy <[email-masked] <mailto:[email-masked]> >; Abel <[email-masked] <mailto:[email-masked]> >; Maricris <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Michael Rolle <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :Faulty piece  

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark