Subject: RE: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece
From: "Maricris" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Elena Skryabina'" <[email-masked]>
Cc: "'Ashley Fernandes'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Michael Rolle'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Arjun'" <[email-masked]>, <[email-masked]>, "'Nikil'" <[email-masked]>
Date: Wed, 22 Jul 2020 14:31:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We do understand the customer purchased it few days ago from you but we can’t do anything as this SKU is out of stock since last month and don’t have spare parts as well.

 

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com <http://www.algt-me.com/> 

P Save a tree. Please don't print this e-mail unless it's really necessary

 

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, July 22, 2020 2:03 PM
To: Maricris <[email-masked]>; Elena Skryabina <[email-masked]>
Cc: Ashley Fernandes <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>; Arjun <[email-masked]>; [email-masked]; Nikil <[email-masked]>
Subject: Re: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece

Dear Maricris, 

Could you please consider this as a repair item since the customer purchased this last 16th of July 2020? 

@Elena Skryabina <mailto:[email-masked]>  Please assist. 

Regards, 

Den mark

On Wed, Jul 22, 2020 at 1:46 PM Maricris <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As I checked in our system, the last purchase received was on 06-April and delivered on 08-April. We cannot consider this item as manufacture default 3 months after the purchase, our policy is we are replacing items with a new one during 8 days after the date of purchase for manufacture default or missing part.

Sorry, in this case we cannot do anything.

 

BEST REGARDS...*

Maricris Pati

 

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work | 

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

 <http://www.algt-me.com/> www.algt-me.com

P Save a tree. Please don't print this e-mail unless it's really necessary

 

 

From: Denmark A [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Wednesday, July 22, 2020 11:06 AM
To: Ivy < <mailto:[email-masked]> [email-masked]>; Abel < <mailto:[email-masked]> [email-masked]>; Maricris < <mailto:[email-masked]> [email-masked]>
Cc: customer care < <mailto:[email-masked]> [email-masked]>; Returns.fc < <mailto:[email-masked]> [email-masked]>; Samran Iftikhar < <mailto:[email-masked]> [email-masked]>; Alina D'Souza < <mailto:[email-masked]> [email-masked]>; Michael Rolle < <mailto:[email-masked]> [email-masked]>; Abdelmohsen basha < <mailto:[email-masked]> [email-masked]>
Subject: Order #600926608 // Sku :AL-800010943 // Name :Feber - Trike Evo Bicycle - Blue // Faulty Piece

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :Faulty piece  

 

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Best Regards,

Den mark