Subject: RE: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective
From: Talal Reslan - Simba Toys Middle East <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Sifat Fazlur Rahman - Simba Toys Middle East <[email-masked]>, Harish Jogam - Simba Toys Middle East <[email-masked]>
Date: Wed, 22 Jul 2020 10:29:24 +0000
List-Id: <ccteam.mumzworld.com>

Hi dear, after the inspection, we decided to replace the item, please collect the replacement in the coming shipment.

Best regards,

Talal Reslan
Sales Coordinator
[signature_1499667493]

Simba Toys Middle East FZE
P.O. Box 61106
Dubai  ·  UAE

T    +971.4.880 99 80 (Ext. 222)
M   +971.50.551 40 76
F    +971.4.880 99 81
E    [email-masked]<mailto:[email-masked]>

[signature_1130708893]<https://middleeast.simba-dickie-group.com/en/the-group/>  [signature_1279472639] <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>   [signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>   [signature_1477753325] <https://www.linkedin.com/company/453138/admin/>   [signature_1863323865] <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>

Think before you print<http://thinkbeforeprinting.org/>

________________________________
SIMBA-DICKIE-GROUP GmbH * Hauptsitz Fürth * Amtsgericht Fürth HR A 5842 * GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
________________________________
Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten über folgenden LINK mit: Informationspflichten Kunden Lieferanten<https://dataprivacyb2b.simba-dickie-group.com/>
In accordance with article 13 of the GDPR, we inform you about the information requirements via the following LINK: Information requirements customer suppliers<https://dataprivacyb2b.simba-dickie-group.com/>
Vertraulichkeitshinweis: Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind
oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
die unbefugte Weitergabe dieser Mail ist nicht gestattet.
Confidential Note: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this
e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material
in this e-mail is strictly forbidden.

From: Talal Reslan - Simba Toys Middle East
Sent: 14 July 2020 08:46
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Sifat Fazlur Rahman - Simba Toys Middle East <[email-masked]>; Harish Jogam - Simba Toys Middle East <[email-masked]>
Subject: RE: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective

Dear we would take the item and check it, before replacing in this case.

Dear Sifat, Harish, when the item reaches our warehouse please share it with me to check the issue, and we will go ahead with decission after inspection.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Date: 14/07/2020 08:10 (GMT+04:00)
To: Talal Reslan - Simba Toys Middle East <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, "Returns.fc" <[email-masked]<mailto:[email-masked]>>, Alina D'Souza <[email-masked]<mailto:[email-masked]>>, Samran Iftikhar <[email-masked]<mailto:[email-masked]>>, Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective

Dear Vendor,

Good day,

We do not have video as the item is with us please accept and evaluate further thanks.

Regards,

On Mon, Jul 13, 2020 at 11:03 PM Talal Reslan - Simba Toys Middle East <[email-masked]<mailto:[email-masked]>> wrote:
Kind reminder to share better details for the damage faced, in order to support you further

Best regards,

Talal Reslan
Sales Coordinator
[signature_1499667493]

Simba Toys Middle East FZE
P.O. Box 61106
Dubai  ·  UAE

T    +971.4.880 99 80 (Ext. 222)
M   +971.50.551 40 76
F    +971.4.880 99 81
E    [email-masked]<mailto:[email-masked]>

[signature_1130708893]<https://middleeast.simba-dickie-group.com/en/the-group/>  [signature_1279472639] <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>   [signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>   [signature_1477753325] <https://www.linkedin.com/company/453138/admin/>   [signature_1863323865] <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>

Think before you print<http://thinkbeforeprinting.org/>

________________________________
SIMBA-DICKIE-GROUP GmbH * Hauptsitz Fürth * Amtsgericht Fürth HR A 5842 * GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
________________________________
Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten über folgenden LINK mit: Informationspflichten Kunden Lieferanten<https://dataprivacyb2b.simba-dickie-group.com/>
In accordance with article 13 of the GDPR, we inform you about the information requirements via the following LINK: Information requirements customer suppliers<https://dataprivacyb2b.simba-dickie-group.com/>
Vertraulichkeitshinweis: Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind
oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
die unbefugte Weitergabe dieser Mail ist nicht gestattet.
Confidential Note: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this
e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material
in this e-mail is strictly forbidden.

From: Talal Reslan - Simba Toys Middle East
Sent: 13 July 2020 14:28
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective

Dear Denmark, can you please share more images to clarify the issue, or a short video if possible, we would not determine the major problem with this unit.

Best regards,

Talal Reslan
Sales Coordinator
[signature_1499667493]

Simba Toys Middle East FZE
P.O. Box 61106
Dubai  ·  UAE

T    +971.4.880 99 80 (Ext. 222)
M   +971.50.551 40 76
F    +971.4.880 99 81
E    [email-masked]<mailto:[email-masked]>

[signature_1130708893]<https://middleeast.simba-dickie-group.com/en/the-group/>  [signature_1279472639] <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>   [signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>   [signature_1477753325] <https://www.linkedin.com/company/453138/admin/>   [signature_1863323865] <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>

Think before you print<http://thinkbeforeprinting.org/>

________________________________
SIMBA-DICKIE-GROUP GmbH * Hauptsitz Fürth * Amtsgericht Fürth HR A 5842 * GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
________________________________
Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten über folgenden LINK mit: Informationspflichten Kunden Lieferanten<https://dataprivacyb2b.simba-dickie-group.com/>
In accordance with article 13 of the GDPR, we inform you about the information requirements via the following LINK: Information requirements customer suppliers<https://dataprivacyb2b.simba-dickie-group.com/>
Vertraulichkeitshinweis: Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind
oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
die unbefugte Weitergabe dieser Mail ist nicht gestattet.
Confidential Note: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this
e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material
in this e-mail is strictly forbidden.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2020 14:18
To: Talal Reslan - Simba Toys Middle East <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600908072 // Sku :STM-201119084 // Name :Dickie - RC MB Antos Garbage Truck RTR // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment.

Return Reason:doesnt_work_or_defective
We appreciate your support in this matter, Thank you.

Regards,
Den mark