Subject: Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
From: Ronald Gaviola <[email-masked]>
To: [email-masked]
Cc: Shajeeb Cheriyath <[email-masked]>, [email-masked], Rzaldivar <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Wed, 22 Jul 2020 14:24:47 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

We did not receive feedback from you. We have already proceeded with claims

Regards,
Ronald

On Sun, Jun 21, 2020 at 11:47 AM <[email-masked]> wrote:

>
>
>
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> Dear Shajeeb
>
>
>
> Damaged tracer is raised, please hold for an update upto  10 days.
>
>
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> We will keep you updated on the outcome.
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>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Shajeeb [mailto:[email-masked]]
> *Sent:* Sunday, June 21, 2020 11:42 AM
> *To:* 'Ronald Gaviola' <[email-masked]>; Cardozo Chantelle
> (EUR6CTC) <[email-masked]>
> *Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; 'Alaa Musa' <
> [email-masked]>; 'Amir Julkarnain' <[email-masked]>;
> 'Customer Care Team' <[email-masked]>; 'Ekta Jesswani' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Johannes
> Jade Pabeca' <[email-masked]>; 'lastmile' <[email-masked]>;
> 'Pavankumar A' <[email-masked]>; Thodika Shameem (TGC8FQS) <
> [email-masked]>
> *Subject:* RE: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> Hi Chantelle,
>
>
>
> Please issue the CN for the lost item ASAP.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Thursday, June 18, 2020 3:47 PM
> *To:* [email-masked]; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* Rzaldivar <[email-masked]>; Alaa Musa <[email-masked]>;
> Amir Julkarnain <[email-masked]>; Customer Care Team <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
> lastmile <[email-masked]>; Pavankumar A <[email-masked]>;
> [email-masked]
> *Subject:* Re: [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> Cushioning is clearly visible in the package.
>
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> +Shajeeb Cheriyath <[email-masked]> Added in the damaged tracker.
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> Regards,
>
> Ronald
>
>
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>
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> On Thu, Jun 18, 2020 at 3:43 PM <[email-masked]> wrote:
>
>
>
> Dear Ronald,
>
>
>
> The packaging needs to be apt, in this case there is no cousioning what so
> ever, it was just a plastic wrap.
>
>
>
> Hence we will not be able to raise this investigaion once again.,
>
>
>
> In addition, I would like to keep you informed that the shipment moves to
> conveyer belts and UPS has no human intervention when the boxes are
> transshipped hence I strongly recommend that all packaging for shipments
> that are being packed as the below link guideline to avoid any form of
> damage and/or total loss.
>
>
>
> Once again please accept my apologies on behalf of UPS that has been
> caused to you and your final receiver in Oman; I assure you of our
> continued support for all your future shipments.
>
>
>
> Link https://www.ups.com/packaging/?loc=en_ae
>
>
>
>
>
> Best Regards
> ------------------------------
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf L.L.C*
>
> Al Hareb Building, Al Quoz Area
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> *Tel +971 4 3815278*
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 3:39 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Johannes Jade Pabeca <[email-masked]>; lastmile <
> [email-masked]>; Pavankumar A <[email-masked]>;
> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Thodika Shameem
> (TGC8FQS) <[email-masked]>
> *Subject:* [EXTERNAL] Re: FW: 1Z289F8W6755551020 Damaged,
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Chantelle,
>
>
>
> If the packing is the issue it won't make it to pass through into multiple
> stations. However, the damages incurred in the last station which is
> Jeddah. We shall consider as courier mishandling
>
>
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>
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> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 18, 2020 at 2:27 PM <[email-masked]> wrote:
>
>
>
> Dear Ronald,
>
>
>
> One more shipment damaged
>
>
>
> The subject shipment was damaged in transit, after our investigation Ups
> came to terms as this particular package was damaged due to insufficient
> packaging.
>
>
>
> Please find below link to help support your packaging, also we will return
> this shipment to your warehouse
>
>
>
> Link https://www.ups.com/packaging/?loc=en_ae
>
>
>
>
>
>
>
> Best Regards
> ------------------------------
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf L.L.C*
>
> Al Hareb Building, Al Quoz Area
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> *Tel +971 4 3815278*
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
>
>
> *From:* Thodika Shameem (TGC8FQS)
> *Sent:* Thursday, June 18, 2020 2:22 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Moinuddin Khaja (WDQ6BMN) <[email-masked]>; Khurshidahmad
> Akbarbutt (BDR2NWP) <[email-masked]>; Muraleedharan Nair Arjun
> (XTB7MDD) <[email-masked]>; Nooremoochi Muneer (TBB7YDW) <
> [email-masked]>; Ali Mohammed Akber (YYZ8PTB) <
> [email-masked]>; Mohammed Abdul Aleem Ammar (QRH8PYZ) <
> [email-masked]>; Al-Kulagi Naif (EUR6AKN) <[email-masked]>;
> Iqbal Javed (FLS0FGS) <[email-masked]>
> *Subject:* 1Z289F8W6755551020 Damaged,
>
>
>
> *Dear Chantelle,*
>
>
>
> *The subject shipment we have received in damaged condition, please find
> the attached pictures and advice.*
>
>
>
> Please Note that from those items only the below item are damaged and
> carton, please advise we can repack with new carton and deliver the
> shipment?
>
>
>
> *Rgds,*
>
>
>
> *Shameem*
>
> Deliver Information  E – Commerce - WP
>
> Kingdom of Saudi Arabia
>
>
>
> P.O. Box 23576
>
> Jeddah 21436
>
> Kingdom of Saudi Arabia
>
> Tel: +966 920005020 Ext 134
>
> Customer Service: 92000 2555
>
> Email: [email-masked] <[email-masked]>*
>
> *www.ups.com* <http://www.ups.com/>
>
>
>
> *EIRAD Trading & Contracting Co. Ltd. Authorized Service Contractor for
> UPS.*
>
> *Decision GreenSM **– Consider the environment before printing this
> e-mail*
> ------------------------------
>
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