Subject: Re: Request for CRA
From: Pavankumar A <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: "Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 22 Jul 2020 13:31:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As per SMSA, they said not handed over this shipment.

Please check, Thanks

On Wed, Jul 22, 2020 at 12:18 PM Eugene Mugisa <[email-masked]> wrote:

> Sure @Asad . <[email-masked]>!
>
>
>
> If courier doesn’t have POD for the return then we will charge him.
>
>
>
> @Pavankumar A <[email-masked]>
>
>
>
> Please check and confirm if there is POD for the return of this shipment
> 200265994_3
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Asad . <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 11:42 AM
> *To:* Johannes Jade Pabeca <[email-masked]>; Zubair Wahid <
> [email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; Sagar Khawani <
> [email-masked]>; Ahmed Irfan <[email-masked]>; customer care <
> [email-masked]>; Shady Elgendy <[email-masked]>; Eugene Mugisa
> <[email-masked]>
> *Subject:* Re: Request for CRA
>
>
>
> Adding Eugene, We must have already charged them already after marking the
> item as lost. Eugene please confirm.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Johannes Jade Pabeca <[email-masked]>
> *Date: *Wednesday, 22 July 2020 at 11:38 AM
> *To: *Zubair Wahid <[email-masked]>
> *Cc: *"Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <
> [email-masked]>, Sagar Khawani <[email-masked]>, Ahmed Irfan <
> [email-masked]>, customer care <[email-masked]>, Shady Elgendy
> <[email-masked]>
> *Subject: *Re: Request for CRA
>
>
>
> Hi Zubair,
>
> 200265994_3
>
> As mentioned 2 days ago, it was supposed to be with SMSA
>
>
>
>
>
> On Wed, Jul 22, 2020 at 11:26 AM Zubair Wahid <[email-masked]>
> wrote:
>
> Hi johannes
>
> We have not received this order in returns, we cannot create the CRA
> until we have the physical shipment with us. Can you check through which
> courier the shipment was returned and which date.
>
>
>
> Thanks
>
> Zubair
>
>
>
>
>
> On Wed, Jul 22, 2020 at 8:33 AM Asad . <[email-masked]> wrote:
>
> KSA Team, Please close this first thing today.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Hussain Firoz Miyagamwala <[email-masked]>
> *Date: *Tuesday, 21 July 2020 at 11:50 PM
> *To: *Sagar Khawani <[email-masked]>
> *Cc: *Johannes Jade Pabeca <[email-masked]>, Zubair Wahid <
> [email-masked]>, Ahmed Irfan <[email-masked]>, customer care <
> [email-masked]>, Asad <[email-masked]>
> *Subject: *Re: Request for CRA
>
>
>
> Dear Sagar,
>
>
>
> As discussed,  I cannot create CRA without confirmation.
>
>
>
> @Zubair @Ahmed can we please close this case, it is pending from long.
>
>
>
> Please check where is the order
>
>
>
> On Tue, 21 Jul 2020, 11:40 pm Sagar Khawani, <[email-masked]> wrote:
>
> Raise CRA atleast so I can refund.
>
>
>
> April 2020 order
>
> SMSA fail delivery
>
> Shipment lying somewhere and we have not accounted for it.
>
> How many such shipments are there ?
>
>
>
> Zubair -hussain what is the update ?
>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 11:57 AM
> *To:* Zubair Wahid <[email-masked]>; Ahmed Irfan <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Sagar Khawani <
> [email-masked]>; Asad . <[email-masked]>
> *Subject:* Re: Request for CRA
>
>
>
> Update pls
>
>
>
> On Mon, Jul 20, 2020 at 8:19 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Team,
>
>
>
> for follow up
>
>
>
> 200265994_3   //   SMSA-KSA::290085983374
>
>
>
> > pls confirm if Hussain can proceed with CRA
>
>
>
> *Error! Filename not specified.*
>
>
>
> On Thu, Jul 16, 2020 at 11:37 AM Asad . <[email-masked]> wrote:
>
> Guys, What is talking so long to close this?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.* <https://www.instagram.com/mumzworldcom/>
>  *Error! Filename not specified.* <https://www.facebook.com/mumzworld> *Error!
> Filename not specified.* <https://www.youtube.com/user/MumZworld> *Error!
> Filename not specified.* <https://www.snapchat.com/add/mumzworld.com> *Error!
> Filename not specified.* <https://twitter.com/mumzworld>
>
> *Error! Filename not specified.* <https://www.mumzworld.com/en/>
>
> *Error! Filename not specified.*
> <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Johannes Jade Pabeca <[email-masked]>
> *Date: *Thursday, 16 July 2020 at 8:09 AM
> *To: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
> [email-masked]>
> *Cc: *Customer Care Team <[email-masked]>, Sagar Khawani <
> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
> Miyagamwala <[email-masked]>
> *Subject: *Re: Request for CRA
>
>
>
> Update pls
>
>
>
> On Sun, Jul 12, 2020 at 9:20 AM Zubair Wahid <[email-masked]> wrote:
>
> Ahmed
>
> Update on order status here
>
>
>
>
>
> On Sun, Jul 12, 2020, 7:45 AM Johannes Jade Pabeca <[email-masked]>
> wrote:
>
> Hi Zubair and Ahmed,
>
>
>
> When can we expect the CRA for items under
>
>
>
> 200265994_1 AND 200265994_3
>
>
>
> The customer is following up on her refund.
>
>
>
> Pls action this once and for all.
>
>
>
> Thank you
>
>
>
> On Wed, Jul 8, 2020 at 11:37 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Noted. But please be aware also that these are old orders and customers
> keep on following up and CC team is taking all the complaints and blame
> that we have not addressed the customers' issues urgently.
>
>
>
> Thank you for understanding.
>
>
>
> On Tue, Jul 7, 2020 at 5:46 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear JJ,
>
>
>
> As you know I am already following up with Zubair on this.
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Tue, Jul 7, 2020 at 2:53 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Update on the item, not in CRA
>
>
>
> Order : 100135708_2
>
> Item :  BNDL-KSA-4124-X2+60-NOURA-4124-NOURA-4121
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Sun, Jun 21, 2020 at 8:20 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Team,
>
>
>
> Any update on this pls?
>
>
>
> Thank you
>
>
>
> On Thu, Jun 18, 2020 at 11:38 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Zubair,
>
>
>
> Please check here and assist.
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Thu, Jun 18, 2020 at 11:33 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> These customers ( see attached ) can no longer wait for their remaining
> items and wants a refund.
>
>
>
> Please create CRA as the majority of the existing CRA  does not include
> certain items.
>
>
>
> Thank you
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>

-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
facebook] <https://www.facebook.com/mumzworld> 
<https://www.youtube.com/user/MumZworld> 
<https://www.snapchat.com/add/mumzworld.com> 
<https://twitter.com/mumzworld>

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution of this information is prohibited, and may be punishable by
law. If this was sent to you in error, please notify the sender by reply
e-mail and destroy all copies of the original message. Please consider the
environment before printing this e-mail.