Subject: Re: Request for CRA
From: Johannes Jade Pabeca <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 22 Jul 2020 11:38:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As mentioned 2 days ago, it was supposed to be with SMSA

On Wed, Jul 22, 2020 at 11:26 AM Zubair Wahid <[email-masked]> wrote:

> Hi johannes
> We have not received this order in returns, we cannot create the CRA
> until we have the physical shipment with us. Can you check through which
> courier the shipment was returned and which date.
>
> Thanks
> Zubair
>
>
> On Wed, Jul 22, 2020 at 8:33 AM Asad . <[email-masked]> wrote:
>
>> KSA Team, Please close this first thing today.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> *From: *Hussain Firoz Miyagamwala <[email-masked]>
>> *Date: *Tuesday, 21 July 2020 at 11:50 PM
>> *To: *Sagar Khawani <[email-masked]>
>> *Cc: *Johannes Jade Pabeca <[email-masked]>, Zubair Wahid <
>> [email-masked]>, Ahmed Irfan <[email-masked]>, customer care <
>> [email-masked]>, Asad <[email-masked]>
>> *Subject: *Re: Request for CRA
>>
>>
>>
>> Dear Sagar,
>>
>>
>>
>> As discussed,  I cannot create CRA without confirmation.
>>
>>
>>
>> @Zubair @Ahmed can we please close this case, it is pending from long.
>>
>>
>>
>> Please check where is the order
>>
>>
>>
>> On Tue, 21 Jul 2020, 11:40 pm Sagar Khawani, <[email-masked]> wrote:
>>
>> Raise CRA atleast so I can refund.
>>
>>
>>
>> April 2020 order
>>
>> SMSA fail delivery
>>
>> Shipment lying somewhere and we have not accounted for it.
>>
>> How many such shipments are there ?
>>
>>
>>
>> Zubair -hussain what is the update ?
>>
>>
>>
>> *From:* Johannes Jade Pabeca <[email-masked]>
>> *Sent:* Tuesday, July 21, 2020 11:57 AM
>> *To:* Zubair Wahid <[email-masked]>; Ahmed Irfan <
>> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
>> *Cc:* Customer Care Team <[email-masked]>; Sagar Khawani <
>> [email-masked]>; Asad . <[email-masked]>
>> *Subject:* Re: Request for CRA
>>
>>
>>
>> Update pls
>>
>>
>>
>> On Mon, Jul 20, 2020 at 8:19 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Team,
>>
>>
>>
>> for follow up
>>
>>
>>
>> 200265994_3   //   SMSA-KSA::290085983374
>>
>>
>>
>> > pls confirm if Hussain can proceed with CRA
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 11:37 AM Asad . <[email-masked]> wrote:
>>
>> Guys, What is talking so long to close this?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Johannes Jade Pabeca <[email-masked]>
>> *Date: *Thursday, 16 July 2020 at 8:09 AM
>> *To: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>> [email-masked]>
>> *Cc: *Customer Care Team <[email-masked]>, Sagar Khawani <
>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>> Miyagamwala <[email-masked]>
>> *Subject: *Re: Request for CRA
>>
>>
>>
>> Update pls
>>
>>
>>
>> On Sun, Jul 12, 2020 at 9:20 AM Zubair Wahid <[email-masked]>
>> wrote:
>>
>> Ahmed
>>
>> Update on order status here
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020, 7:45 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Zubair and Ahmed,
>>
>>
>>
>> When can we expect the CRA for items under
>>
>>
>>
>> 200265994_1 AND 200265994_3
>>
>>
>>
>> The customer is following up on her refund.
>>
>>
>>
>> Pls action this once and for all.
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Wed, Jul 8, 2020 at 11:37 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> Noted. But please be aware also that these are old orders and customers
>> keep on following up and CC team is taking all the complaints and blame
>> that we have not addressed the customers' issues urgently.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> On Tue, Jul 7, 2020 at 5:46 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear JJ,
>>
>>
>>
>> As you know I am already following up with Zubair on this.
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>>
>> On Tue, Jul 7, 2020 at 2:53 PM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> Update on the item, not in CRA
>>
>>
>>
>> Order : 100135708_2
>>
>> Item :  BNDL-KSA-4124-X2+60-NOURA-4124-NOURA-4121
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 8:20 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Team,
>>
>>
>>
>> Any update on this pls?
>>
>>
>>
>> Thank you
>>
>>
>>
>> On Thu, Jun 18, 2020 at 11:38 AM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear Zubair,
>>
>>
>>
>> Please check here and assist.
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 11:33 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Hussain,
>>
>>
>>
>> These customers ( see attached ) can no longer wait for their remaining
>> items and wants a refund.
>>
>>
>>
>> Please create CRA as the majority of the existing CRA  does not include
>> certain items.
>>
>>
>>
>> Thank you
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>

-- 
*Johannes Jade *