Subject: Re: Order Number 100127587
From: Mohit Caleb <[email-masked]>
To: "Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>
Date: Wed, 22 Jul 2020 10:27:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

We've already investigated this case & found that the reported missing item
by the customer was included in the package.
Below Screenshot from CCTV footage for reference

@Eugene Mugisa <[email-masked]> - Could you please check with Naqel
as the customer insists this was not included in the package.

Thanks & Regards,

On Wed, Jul 22, 2020 at 10:17 AM Asad . <[email-masked]> wrote:

> Team, Close this urgently. It’s a large item it cant be missed. Did we
> deliver to the wrong customer?
>
>
>
> Samiya, what do you mean by free textile?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
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> *From: *Samiya Sheikh <[email-masked]>
> *Date: *Wednesday, 22 July 2020 at 9:54 AM
> *To: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>,
> Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>,
> Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>,
> Mostafa Said <[email-masked]>, customer care <
> [email-masked]>, April De Torres <[email-masked]>
> *Subject: *Re: Order Number 100127587
>
>
>
> Hi Team,
>
>
>
> Customer insists he didn't receive the free textile. Kindly approve to
> make replacement AED 228.91.
>
>
>
>
>
> https://www.mumzworld.com/en/beaba-highchair-up-down-textile-seat-grey
>
>
>
> Regards
>
>
>
> On Thu, Jul 16, 2020 at 2:57 PM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> Please update, the CM is following up
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Tue, Jul 7, 2020 at 11:54 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Syed and Vipul,
>
>
>
> Kindly confirm if the missing part was dispatched.
>
>
>
> Regards
>
>
>
> On Mon, Jul 6, 2020 at 6:12 AM Syed Yakoob <[email-masked]> wrote:
>
> Hello Vipul,
>
>
>
> Thanks for the information. @Anas nazzal <[email-masked]> please check
> below screenshot said missing item was packed in the shipment.
>
>
>
> Best Regards,
>
>
>
>
> ᐧ
>
>
>
> On Sun, 5 Jul 2020 at 12:46, Vipul Arora <[email-masked]> wrote:
>
> Dear Samiya
>
>
>
> We received it as a two different SKUs.
>
>
>
> MD-912598
>
> FOC-MD-912554
>
>
>
> @Syed Yakoob <[email-masked]> : Kindly check did you pack both items
> as they picked from different locations.
>
>
>
> Thanks
>
> Vipul
>
>
>
> On Sun, 5 Jul 2020 at 12:40, Samiya Sheikh <[email-masked]> wrote:
>
> Hi Syed and Vipul
>
>
>
> Kindly update urgently.
>
>
>
> Regards
>
>
>
> On Sun, Jun 14, 2020 at 11:45 AM Syed Yakoob <[email-masked]> wrote:
>
> +Vipul Arora <[email-masked]>
>
>
>
> Best Regards,
>
>
>
>
> ᐧ
>
>
>
> On Sun, 14 Jun 2020 at 11:43, Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly assist with the below, as the vendor confirmed that FOC was given,
> but the customer didn't receive it.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
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>
> On Sun, Jun 14, 2020 at 11:16 AM April Garrido <[email-masked]>
> wrote:
>
> Hi Anas,
>
>
>
> Please be informed that this FOC was given in this PO.
>
> Please find attached signed invoice for your reference.
>
>
>
> Thank you.
>
>
>
> Kind regards,
>
> *APRIL* GARRIDO
>
> SALES ASSISTANT
>
>
>
> DUBAI SILICON OASIS FREE ZONE
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
> PO BOX 450201  •  DUBAI - UAE
>
>
> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>
>
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> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and
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> *From:* Anas nazzal <[email-masked]>
> *Sent:* Sunday, June 14, 2020 9:19 AM
> *To:* April Garrido <[email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>
> *Subject:* Re: Order Number 100127587
>
>
>
> Dear April,
>
> Good Morning.
>
>
>
> Kindly find the below PO.
>
> POMUMZ_DXB172788
>
>
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
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> On Sun, Jun 14, 2020 at 8:38 AM April Garrido <[email-masked]> wrote:
>
> Dear Anas,
>
>
>
> Good morning.
>
>
>
> Thank you for the email.
>
>
>
> Thanks to give me the PO number where this FOC item was not given.
>
>
>
> Look forward to hear from you.
>
>
>
> Wishing you a nice day.
>
>
>
> Kind regards,
>
> *APRIL* GARRIDO
>
> SALES ASSISTANT
>
>
>
> DUBAI SILICON OASIS FREE ZONE
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
> PO BOX 450201  •  DUBAI - UAE
>
>
> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>
>
>
>
>
>
>
>
>
>
>
>
>
> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and
> may be privileged. If  you are not a named recipient, please notify the
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium. Please
> consider your environmental responsibility. Before printing this e-mail
> message, ask yourself whether you really need a hard copy.
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>
> *From:* Anas nazzal <[email-masked]>
> *Sent:* Friday, June 12, 2020 9:44 AM
> *To:* April Garrido <[email-masked]>; Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>
> *Subject:* Order Number 100127587
>
>
>
> Dear Team,
>
>
>
> Kindly assist with the below customer as he confirmed that Beaba -
> Highchair Up & Down with FREE Textile Seat  has been delivered without
> the Textile Seat.
>
>
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
>
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