Subject: RE: Order #600920544 // Sku :BDM-597255 // Name :Hauck - Autoclose N Stop Safety Gate (75 - 80Cm) - White // Broken
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Wed, 22 Jul 2020 05:58:28 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We will replace the item. Please arrange the collection tomorrow.

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Wednesday, July 22, 2020 8:37 AM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <[email-masked]>; Liza Nocete <[email-masked]>; Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>
Subject: Re: Order #600920544 // Sku :BDM-597255 // Name :Hauck - Autoclose N Stop Safety Gate (75 - 80Cm) - White // Broken

Dear Bernadette,

POMUMZ_DXB225241 for your reference.

Regards,

On Tue, Jul 21, 2020 at 11:49 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

What is the PO number?

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 10:05 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600920544 // Sku :BDM-597255 // Name :Hauck - Autoclose N Stop Safety Gate (75 - 80Cm) - White // Broken

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :The box was clearly open and missing some of the packing stuff found in the other gate, in addition the lower closing notch is broken (see image)

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark