Subject: Re: Order Number 100127587
From: Samiya Sheikh <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>
Date: Wed, 22 Jul 2020 09:53:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer insists he didn't receive the free textile. Kindly approve to make
replacement AED 228.91.

https://www.mumzworld.com/en/beaba-highchair-up-down-textile-seat-grey

Regards

On Thu, Jul 16, 2020 at 2:57 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please update, the CM is following up
>
> Regards
> Taqwa
>
> On Tue, Jul 7, 2020 at 11:54 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Syed and Vipul,
>>
>> Kindly confirm if the missing part was dispatched.
>>
>> Regards
>>
>> On Mon, Jul 6, 2020 at 6:12 AM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Vipul,
>>>
>>> Thanks for the information. @Anas nazzal <[email-masked]> please check
>>> below screenshot said missing item was packed in the shipment.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Sun, 5 Jul 2020 at 12:46, Vipul Arora <[email-masked]> wrote:
>>>
>>>> Dear Samiya
>>>>
>>>> We received it as a two different SKUs.
>>>>
>>>> MD-912598
>>>> FOC-MD-912554
>>>>
>>>> @Syed Yakoob <[email-masked]> : Kindly check did you pack both
>>>> items as they picked from different locations.
>>>>
>>>> Thanks
>>>> Vipul
>>>>
>>>> On Sun, 5 Jul 2020 at 12:40, Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Syed and Vipul
>>>>>
>>>>> Kindly update urgently.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Sun, Jun 14, 2020 at 11:45 AM Syed Yakoob <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Vipul Arora <[email-masked]>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>> On Sun, 14 Jun 2020 at 11:43, Anas nazzal <[email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly assist with the below, as the vendor confirmed that FOC was
>>>>>>> given, but the customer didn't receive it.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_-1096656471556827132_m_4076568235215769993_m_3859372616788357349_m_2046369886546137295_m_1369465265982929999_m_-6057731274911566527_m_-1341711751491951852_m_1309149327996032210_m_-1221597185752047250_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 11:16 AM April Garrido <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Anas,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please be informed that this FOC was given in this PO.
>>>>>>>>
>>>>>>>> Please find attached signed invoice for your reference.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>> *APRIL* GARRIDO
>>>>>>>>
>>>>>>>> SALES ASSISTANT
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>> hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>> *Sent:* Sunday, June 14, 2020 9:19 AM
>>>>>>>> *To:* April Garrido <[email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Re: Order Number 100127587
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear April,
>>>>>>>>
>>>>>>>> Good Morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly find the below PO.
>>>>>>>>
>>>>>>>> POMUMZ_DXB172788
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>
>>>>>>>> Virus-free. www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 14, 2020 at 8:38 AM April Garrido <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Dear Anas,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Good morning.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you for the email.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks to give me the PO number where this FOC item was not given.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Look forward to hear from you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Wishing you a nice day.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>>
>>>>>>>> *APRIL* GARRIDO
>>>>>>>>
>>>>>>>> SALES ASSISTANT
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> DUBAI SILICON OASIS FREE ZONE
>>>>>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>>>>> PO BOX 450201  •  DUBAI - UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> *M  *+971 56 723 6762  •  *T  *+971 4 326 3080 - Ext. 222
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are
>>>>>>>> confidential and may be privileged. If  you are not a named recipient,
>>>>>>>> please notify the sender immediately and do not disclose the contents to
>>>>>>>> another person, use it for any purpose or store or copy the information in
>>>>>>>> any medium. Please consider your environmental responsibility.
>>>>>>>> Before printing this e-mail message, ask yourself whether you really need a
>>>>>>>> hard copy.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>> *Sent:* Friday, June 12, 2020 9:44 AM
>>>>>>>> *To:* April Garrido <[email-masked]>; Mylyn Vega <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject:* Order Number 100127587
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly assist with the below customer as he confirmed that Beaba -
>>>>>>>> Highchair Up & Down with FREE Textile Seat  has been delivered without
>>>>>>>> the Textile Seat.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>
>>>>>>>> Virus-free. www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>
>>>>>>>>
>>>>>>>>
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>>>>>>> .
>>>>>>>
>>>>>>