Subject: Re: Request for CRA
From: "Asad ." <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Johannes Jade Pabeca <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 22 Jul 2020 05:32:59 +0000
List-Id: <ccteam.mumzworld.com>

KSA Team, Please close this first thing today.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Hussain Firoz Miyagamwala <[email-masked]>
Date: Tuesday, 21 July 2020 at 11:50 PM
To: Sagar Khawani <[email-masked]>
Cc: Johannes Jade Pabeca <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Subject: Re: Request for CRA

Dear Sagar,

As discussed,  I cannot create CRA without confirmation.

@Zubair @Ahmed can we please close this case, it is pending from long.

Please check where is the order

On Tue, 21 Jul 2020, 11:40 pm Sagar Khawani, <[email-masked]<mailto:[email-masked]>> wrote:
Raise CRA atleast so I can refund.

April 2020 order
SMSA fail delivery
Shipment lying somewhere and we have not accounted for it.
How many such shipments are there ?

Zubair -hussain what is the update ?

From: Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 11:57 AM
To: Zubair Wahid <[email-masked]<mailto:[email-masked]>>; Ahmed Irfan <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Cc: Customer Care Team <[email-masked]<mailto:[email-masked]>>; Sagar Khawani <[email-masked]<mailto:[email-masked]>>; Asad . <[email-masked]<mailto:[email-masked]>>
Subject: Re: Request for CRA

Update pls

On Mon, Jul 20, 2020 at 8:19 AM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Team,

for follow up

200265994_3   //   SMSA-KSA::290085983374

> pls confirm if Hussain can proceed with CRA

On Thu, Jul 16, 2020 at 11:37 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Guys, What is talking so long to close this?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 16 July 2020 at 8:09 AM
To: Zubair Wahid <[email-masked]<mailto:[email-masked]>>, Ahmed Irfan <[email-masked]<mailto:[email-masked]>>
Cc: Customer Care Team <[email-masked]<mailto:[email-masked]>>, Sagar Khawani <[email-masked]<mailto:[email-masked]>>, Asad <[email-masked]<mailto:[email-masked]>>, Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Request for CRA

Update pls

On Sun, Jul 12, 2020 at 9:20 AM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
Ahmed
Update on order status here

On Sun, Jul 12, 2020, 7:45 AM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Hi Zubair and Ahmed,

When can we expect the CRA for items under

200265994_1 AND 200265994_3

The customer is following up on her refund.

Pls action this once and for all.

Thank you

On Wed, Jul 8, 2020 at 11:37 AM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

Noted. But please be aware also that these are old orders and customers keep on following up and CC team is taking all the complaints and blame that we have not addressed the customers' issues urgently.

Thank you for understanding.

On Tue, Jul 7, 2020 at 5:46 PM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear JJ,

As you know I am already following up with Zubair on this.

Error! Filename not specified.

On Tue, Jul 7, 2020 at 2:53 PM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

Update on the item, not in CRA

Order : 100135708_2
Item :  BNDL-KSA-4124-X2+60-NOURA-4124-NOURA-4121

On Sun, Jun 21, 2020 at 8:20 AM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Any update on this pls?

Thank you

On Thu, Jun 18, 2020 at 11:38 AM Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>> wrote:
Dear Zubair,

Please check here and assist.

Error! Filename not specified.

On Thu, Jun 18, 2020 at 11:33 AM Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hussain,

These customers ( see attached ) can no longer wait for their remaining items and wants a refund.

Please create CRA as the majority of the existing CRA  does not include certain items.

Thank you

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

Error! Filename not specified.

--
Johannes Jade

[Image removed by sender. Inline image 1]

--
Johannes Jade

[Image removed by sender. Inline image 1]