Subject: Re: Request for CRA
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Johannes Jade Pabeca <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Tue, 21 Jul 2020 23:51:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear Sagar,

As discussed,  I cannot create CRA without confirmation.

@Zubair @Ahmed can we please close this case, it is pending from long.

Please check where is the order

On Tue, 21 Jul 2020, 11:40 pm Sagar Khawani, <[email-masked]> wrote:

> Raise CRA atleast so I can refund.
>
>
>
> April 2020 order
>
> SMSA fail delivery
>
> Shipment lying somewhere and we have not accounted for it.
>
> How many such shipments are there ?
>
>
>
> Zubair -hussain what is the update ?
>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Tuesday, July 21, 2020 11:57 AM
> *To:* Zubair Wahid <[email-masked]>; Ahmed Irfan <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Sagar Khawani <
> [email-masked]>; Asad . <[email-masked]>
> *Subject:* Re: Request for CRA
>
>
>
> Update pls
>
>
>
> On Mon, Jul 20, 2020 at 8:19 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Team,
>
>
>
> for follow up
>
>
>
> 200265994_3   //   SMSA-KSA::290085983374
>
>
>
> > pls confirm if Hussain can proceed with CRA
>
>
>
>
>
> On Thu, Jul 16, 2020 at 11:37 AM Asad . <[email-masked]> wrote:
>
> Guys, What is talking so long to close this?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Johannes Jade Pabeca <[email-masked]>
> *Date: *Thursday, 16 July 2020 at 8:09 AM
> *To: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
> [email-masked]>
> *Cc: *Customer Care Team <[email-masked]>, Sagar Khawani <
> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
> Miyagamwala <[email-masked]>
> *Subject: *Re: Request for CRA
>
>
>
> Update pls
>
>
>
> On Sun, Jul 12, 2020 at 9:20 AM Zubair Wahid <[email-masked]> wrote:
>
> Ahmed
>
> Update on order status here
>
>
>
>
>
> On Sun, Jul 12, 2020, 7:45 AM Johannes Jade Pabeca <[email-masked]>
> wrote:
>
> Hi Zubair and Ahmed,
>
>
>
> When can we expect the CRA for items under
>
>
>
> 200265994_1 AND 200265994_3
>
>
>
> The customer is following up on her refund.
>
>
>
> Pls action this once and for all.
>
>
>
> Thank you
>
>
>
> On Wed, Jul 8, 2020 at 11:37 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Noted. But please be aware also that these are old orders and customers
> keep on following up and CC team is taking all the complaints and blame
> that we have not addressed the customers' issues urgently.
>
>
>
> Thank you for understanding.
>
>
>
> On Tue, Jul 7, 2020 at 5:46 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear JJ,
>
>
>
> As you know I am already following up with Zubair on this.
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Tue, Jul 7, 2020 at 2:53 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Update on the item, not in CRA
>
>
>
> Order : 100135708_2
>
> Item :  BNDL-KSA-4124-X2+60-NOURA-4124-NOURA-4121
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Sun, Jun 21, 2020 at 8:20 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Team,
>
>
>
> Any update on this pls?
>
>
>
> Thank you
>
>
>
> On Thu, Jun 18, 2020 at 11:38 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Zubair,
>
>
>
> Please check here and assist.
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Thu, Jun 18, 2020 at 11:33 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> These customers ( see attached ) can no longer wait for their remaining
> items and wants a refund.
>
>
>
> Please create CRA as the majority of the existing CRA  does not include
> certain items.
>
>
>
> Thank you
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
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> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
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>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>