Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 61724205 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jul 2020 17:46:17 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Good day.

Our sincere apologies for the wait. Escalation sent our destination team, requesting them to expedite.

Please hold for the next update, latest by 23/07/2020 at 16:00 hours.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 61724205 >> >> Sent: 07/19/2020 15:24 >> >>
Hi Naib,
 
Good day.

Our destination team is co-ordinating with their operations team, in order to resolve this issue at the earliest.
 
The request has also been escalated, in order expedite & obtain the solution.
 
Please hold for the next update on 20/07/2020 at 16:00 hours.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 << Reference ID: 61724205 >> >> Sent: 07/19/2020 12:26 >> >>
Dear Naib,
 
This is still under investigation, kindly hold for further updates. Thanks.
 
Should you require any further assistance, please contact me directly.   Best Regards, Jestin FrancoKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: delivery discrepancy Order 100165401 AWB: 9554762932 >> Sent: Sat, 18 Jul 2020 14:22:12 UTC+04:00 >> >>
what is the update here? >>Regards.Naib >> >>
On Wed, 15 Jul 2020 at 12:22, Ronald Gaviola <[email-masked]> wrote: >>Khalid, >>What is the update here? >> >> >>  >>  >>  >> Regards,Ronald >> >>On Wed, Jul 15, 2020 at 7:45 AM Sabid Ashraf Khan <[email-masked]> wrote: >>team DHL. >> the order no.100165401  AWB: 9554762932  is showing delivered in your systems, >> but Cx. is complaining that she didn't receive any items. >> Kindly check and update asap. >> As we have to start the refund process. >>  >>[[:removedImage(image.png):]] >> >> Regards >> Sabid     >> 
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