Subject: Re: 100132294- Cancellation
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Ahmed Irfan <[email-masked]>, Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 21 Jul 2020 16:53:26 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain
The below are the received items in our warehouse.
100132294 1013000037958 529666 735282438677 1 Munchkin - Love-A-Bowls 4pack
MW-43867
100132294 1013000037958 710389 9421903711281 1 Haakaa - Silicone Finger
Brush - Clear JBC-BHK027
100132294 1013000037958 8059147053426 8059147053426 1 ChiccoÂ® Eau De
Cologne (New Fragrance) 100Ml GT-CH02801-10
100132294 1013000037958 8718117603459 8718117603459 3 Aptamil Digestive
Comfort 1 Infant Formula Milk, 900g TM-47341
100132294 1013000037958 942136 1000009803564 1 Tommee Tippee Explora Roll
and Go Bib - Green TT46351461-GreenIf the mentioned item was not cancelled
this needs to be confirmed by the wimo team who returned the order.

On Tue, Jul 21, 2020 at 4:45 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Can
> we please close this today
>
>
>
> On Fri, Jul 17, 2020 at 10:02 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Please create the CRA for one more item. SKU: *PST-VT80-166603*
>>
>> There has been no item delivered to the customer and very upset about the
>> delay.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 11, 2020 at 9:44 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> This is long overdue. Please create the CRA for one item
>>>
>>> *PST-VT80-166603*
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 8:33 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> There is one item you have missed and it also needs the CRA.
>>>>
>>>> Please create the CRA for - *PST-VT80-166603*
>>>>
>>>> Need your urgent attention. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 9:22 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> Please create the CRA asap.
>>>>>
>>>>> We need to raise a refund.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 27, 2020 at 4:51 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> As per the record, t was you who created the CRA for this order on
>>>>>>
>>>>>>
>>>>>> There is one item you have missed and it also needs the CRA.
>>>>>>
>>>>>> Please create the CRA for - *PST-VT80-166603*
>>>>>>
>>>>>> The customer keeps on following up on refund and we are unable to
>>>>>> initiate because of this one item.
>>>>>>
>>>>>> Awaiting your reply. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 26, 2020 at 6:59 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> As per our conversation, the item mentioned above is not there,
>>>>>>> hence, it has not been included on the CRA.
>>>>>>>
>>>>>>> Is there anyway we could trace who created the CRA and received it?
>>>>>>>
>>>>>>> Please assist. This is long overdue.
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jun 19, 2020 at 1:14 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> A gentle reminder on the above.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 17, 2020 at 6:58 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> One item has been missed when CRA (CRAKTM6408) was created.
>>>>>>>>>
>>>>>>>>> Please update to initiate the refund.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jun 12, 2020 at 4:51 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> The CRA created was incomplete. There is one item that was missed.
>>>>>>>>>>
>>>>>>>>>> 100132294 PST-VT80-166603
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=472178> VTech
>>>>>>>>>> - Tiny Tot Driver
>>>>>>>>>>
>>>>>>>>>> Please update the CRA to initiate a refund. Also, pls advise when
>>>>>>>>>> done.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, May 13, 2020 at 12:20 PM Reports Wimo <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Ronald,
>>>>>>>>>>>
>>>>>>>>>>> Well noted.
>>>>>>>>>>> We will return the shipment as soon as possible.
>>>>>>>>>>>
>>>>>>>>>>> *Naveed Hussain – *Customer Happiness Executive
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *T*: +971-800 2465 *|* *M: *+971-58 3059811
>>>>>>>>>>> *@:* [email-masked] *W*: www.wimoapp.com
>>>>>>>>>>> *A:* https://goo.gl/maps/jAXHsETNka79GCxXA
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, May 13, 2020 at 11:52 AM Ronald Gaviola <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Reports WimoShip <[email-masked]> Naveed.
>>>>>>>>>>>>
>>>>>>>>>>>> FYA- 1013000037958
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Ronald
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, May 13, 2020 at 10:56 AM Hussain Firoz Miyagamwala <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> This from Dubai, Please check with Ronald
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Ronald Gaviola <[email-masked]> FYI
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, May 10, 2020 at 11:40 AM Michaela Manibo <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please advise courier to get this order returned ASAP.
>>>>>>>>>>>>>> Customer cannot receive and is waiting for the refund.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>